Summary
Overview
Work History
Education
Skills
Accomplishments
Volunteer Leadership Experience
Timeline
Generic

DEVIN BRUNER

Summary

Results-driven, team collaborator bringing 7+ years of experience leading internal initiatives, and completing documented results while ensuring operational efficiency. Acknowledged for a unique interpersonal analytical skillset, collaborative leadership style, proactive approach, and calculated ability to effectively translate complex operational concepts into tangible action plans. A Dedicated team player that is motivated to inspire, build trust, mitigate risks, and produce results.

Overview

13
13
years of professional experience

Work History

AVP; PROCESS DESIGN CONSULTANT

BANK OF AMERICA
06.2021 - 05.2023
  • Designed processes to optimize client experience and mitigate risk across Scheduling and Workforce Management.
  • Conducted analysis and presented recommendations to improve key performance and operational metrics.
  • Collaborated across the organization to create a strong strategic alignment of business redesign concepts, practices, and tools.

PROFICIENCY COACH

BANK OF AMERICA
11.2019 - 06.2021
  • Prepared and led strategic initiatives to drive individual and team productivity and performance while mitigating risks.
  • Collaborated with coaches and leadership to design and execute action plans.
  • Trained new team members on process updates, procedure enhancements and performance strategies.

RESEARCH & ADJUSTMENT REP III/WORKFLOW COORDINATOR

BANK OF AMERICA
01.2018 - 11.2019
  • Oversaw and analyzed departmental performance reports for risk mitigation, efficiency gains, and employee engagement opportunities.
  • Developed Fulfillment Proficiency Coach Pilot Program and oversaw pilot coaches throughout the Fulfillment Operations LOB.
  • Developed and facilitated training classes on quality and metric reporting to improve departmental proficiency and performance.

PROFICIENCY COACH

BANK OF AMERICA
03.2017 - 01.2018
  • Prepared and led strategic initiatives to drive individual and team productivity and performance while mitigating risks.
  • Collaborated with coaches and leadership to design and execute action plans.
  • Trained new team members on process updates, procedure enhancements and performance strategies.

COLLECTIONS & RECOVERY SPECIALIST

BANK OF AMERICA
09.2016 - 03.2017
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.
  • Researched accounts and completed due diligence to resolve collection problems.

CERTIFIED FITNESS TRAINER

INFINITY FITNESS & FELLOWSHIP
04.2014 - 08.2016
  • Created tailored exercise programs supporting specific client goals, garnering consistent praise for customer satisfaction.
  • Gave advice on dietary support for rigorous fitness plans, holistically enhancing client achievement.
  • Educated customers on preventive care, nutrition, fitness, stress management, and ergonomics.

CUSTOMER SERVICE, SALES & RETENTION SPECIALIST

BANK OF AMERICA
11.2010 - 03.2014
  • Serviced and performed maintenance on clients' bank accounts.
  • Utilized sales tactics of bank products to drive revenue and diversify client profiles.
  • Resolved client complaints and provided resources to retain their business.

Education

B.S. - Business Administration, Marketing

WINSTON SALEM STATE UNIVERSITY (WSSU)
Winston-Salem, NC

Skills

  • Growth Planning
  • Program Oversight
  • Operations Oversight
  • Report Preparation
  • Project Management
  • Procedure Implementation
  • Team Training
  • Performance Improvement
  • Persuasion Techniques
  • Risk Management
  • Communications & Emotional Intelligence
  • Skilled in Microsoft Office

Accomplishments

    2019 Global Diversity & Inclusion Award Recipient for Inclusive Leadership

Volunteer Leadership Experience

  • Employee Network Triad Council, Co-Chair, 2020-2021
  • Native American Professional Network(NAPN) Triad, Co-Chair, 2019-2020

Timeline

AVP; PROCESS DESIGN CONSULTANT

BANK OF AMERICA
06.2021 - 05.2023

PROFICIENCY COACH

BANK OF AMERICA
11.2019 - 06.2021

RESEARCH & ADJUSTMENT REP III/WORKFLOW COORDINATOR

BANK OF AMERICA
01.2018 - 11.2019

PROFICIENCY COACH

BANK OF AMERICA
03.2017 - 01.2018

COLLECTIONS & RECOVERY SPECIALIST

BANK OF AMERICA
09.2016 - 03.2017

CERTIFIED FITNESS TRAINER

INFINITY FITNESS & FELLOWSHIP
04.2014 - 08.2016

CUSTOMER SERVICE, SALES & RETENTION SPECIALIST

BANK OF AMERICA
11.2010 - 03.2014

B.S. - Business Administration, Marketing

WINSTON SALEM STATE UNIVERSITY (WSSU)

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