Devin Castro
Monroeville,PA
Summary
Problem-solver with outstanding communication, customer service, and organizational skills. Shows the capability to maintain efficient daily operations by providing effective leadership and team management. Adaptable to changing environments and capable of strategic decision-making. Deadline-driven individual, with the ability to manage and complete multiple projects in high-stress situations.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Assistant Director of Operations - Student Union
University Of Pittsburgh
06.2024 - Current
- Managed daily operations of the William Pitt Union and O’Hara Student Center, overseeing facilities, services, and approximately 60 part-time student employees. Directed recruitment, selection, training, evaluation, and scheduling of student staff, ensuring efficient workforce management and adherence to university policies.
- Managed operating budget, payroll processing, and reconciled daily sales for the Ticket Office, maintaining financial accuracy and accountability.
- Coordinated event space scheduling through EMS, ensuring optimal utilization and seamless execution of events. Collaborated with Facilities Management, catering, and Event Productions to facilitate smooth operations.
- Developed and implemented policies and procedures, managed the building access system, and coordinated security details for events, enhancing operational efficiency and safety protocols.
- Managed procurement, contracts, and ordered supplies and equipment, supporting efficient operational logistics and resource allocation.
Assistant General Manager/Human Resources Manager
Goldfish Swim School
11.2022 - 06.2024
- Developed process optimization tools and implemented process enhancements including building and optimizing data analysis and dashboards to coordinate with business operations resulting in more impactful use of time and money.
- Implemented and maintained daily/weekly reports, tracking and analyzing business performance and identifying opportunities for improvement.
- Maintained a high level of training and cross-training of employees developing and administering workshops regularly, resulting in a versatile workforce that could adapt to the ever-evolving business.
- Go-to person for all customer concerns including but not limited to billing, scheduling, safety, and product quality.
- Oversees and develops new marketing strategies, event planning, and website/social media management.
- Sets enrollment goals and achieves them in quarterly increments.
Manager On Duty/Human Resources Manager
Goldfish Swim School
12.2021 - 11.2022
- Directs and controls the daily operations to ensure the school is running according to company standards and required operating procedures.
- Assists General Manager and department managers with the fulfillment of daily tasks, event planning, scheduling, staff recruitment/interviews/onboardings, payroll, and budgeting/expenses.
- Trains and oversees the aquatics department to provide superior swim instruction to the students of Goldfish Swim School.
- Interacts with Supervisors, Teachers, and Front Desk Representatives on issues related to customer service, class scheduling, student progress, and employee performance/training.
Athletic Director Intern
Palisades High School
05.2021 - 08.2021
- Conducting growth and development exercises for various district athletes
- Coordinated scheduling for numerous athletic teams
- Handled accounts payable processes where necessary
- Coordinated all graphic design needs for the entire athletic department
- Coordinated ticketing operations for district events.
Education
Bachelor of Science - Sports and Fitness Administration
Indiana University of Pennsylvania
Indiana, PASkills
- Operational Efficiency
- Business Management
- Customer Service
- Effective leader
- Relationship Building
- Staff Training/Development
- Hiring & Onboarding
- Schedule Management
- Administrative Management
Certification
- Certified Pool Operator (CPO)
- First Aid, CPR, and AED Certified
- Ellis & Associates Lifeguard Certified
Additional Information
- Promising Scholar and Board of Governors Scholarship Recipient, Indiana University of PA
- NCAA Division II Intercollegiate Athlete, Indiana University of PA Football Team
- PSAC Scholar Athlete Award, Indiana University of PA,
- Special Olympics Volunteer and Referee, Whitehall-Coplay School District, Whitehall, PA
Timeline
Assistant Director of Operations - Student Union
University Of Pittsburgh
06.2024 - Current
Assistant General Manager/Human Resources Manager
Goldfish Swim School
11.2022 - 06.2024
Manager On Duty/Human Resources Manager
Goldfish Swim School
12.2021 - 11.2022
Athletic Director Intern
Palisades High School
05.2021 - 08.2021
Bachelor of Science - Sports and Fitness Administration
Indiana University of Pennsylvania