Devin Davis
Glenn Heights
Summary
Focused Project Manager adept at planning, directing and maintaining continuous operations in various departments. Experienced in directing MSP employees and keeping efficient production in accordance with quality standards. Applying creative and analytical approach to operations for continuous process improvement. Skilled at identifying or anticipating problems and providing solutions. Excels through mentoring, training and empowering team to excel in performance.
Overview
8
8
years of professional experience
Work History
Project Manager/Technical Lead
Argus Information Technology Services
06.2019 - Current
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Monitored project performance to identify areas of improvement and make adjustments.
- Provided detailed project status updates to stakeholders and executive management.
- Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
- Perform configuration and installation of software and hardware product used by internal clients
- Provided end-users with password assistance such as resets and changes.
- Configured laptops, PC's, and Mobile Devices to meet company needs and requirements.
- Plan and execute Tech Refreshes and Device Rollouts
- Repair and replace physical laptops, PC's, and Mobile devices hardware components.
Warehouse Operator
Medline Industries
03.2019 - 06.2019
- Reads production schedule, order forms (customer, work, and/or shipping), or requisitions to determine items to be moved, gathered, or distributed
- Compiles worksheets or tickets from customer specifications
- Convey materials within warehouse to appropriate department (shipping, production and/or storage), in accordance with schedule and operating procedures.
Retail Sales Consultant
Sprint
06.2018 - 01.2019
- Provides a total sales solution to our customers, for any of their wireless/mobility needs
- Delivers an outstanding store experience that improves customer loyalty and strengthens the brand
- Accurately sets up accounts, so customers are ready to use their new devices and plans as soon as they leave the store
- Identifies the right solutions for customer billing, technical and/or account issues.
Verizon Internal Helpdesk for HSI/ESG and Fiber Support
Telvista
11.2015 - 03.2018
- Responsible for providing technical assistance and support related to computer systems, hardware, or software
- Responds to queries, runs diagnostic programs, isolates problem, and determines and implements solution
- Respond to email messages for customers seeking help interact and coordinate with other departments to resolve business end-users and customer issues
- Interpret customer records and repair tickets
- Make computer notations while speaking with the client
- May work with outside vendors to restore customer service
- Test, analyze and clear customer reported trouble
- Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems
- Follow up with customers to ensure issue has been resolved.
Education
Bachelor of Science - Computer And Information Sciences
Tarleton State University
Stephenville, TX05.2015
Skills
- Desktop Troubleshooting
- Hardware and Software Repair
- Windows Server Administration
- Identity and Access Managementa
- Active Directory Management
- Troubleshooting
- Mobile Device Management
- Microsoft Teams
- Technical Troubleshooting
- Microsoft Dynamics 365 knowledge
- MSP
- Google Suite
- Service Now
Other
- Mobile Device Management (MDM)
- Active Directory
- IBM BigFix
- AirWatch
- Cellular and Mobile Device Repair
- Laptop Repairs
- MSP
- Project Management
- Google Suite
- Office 365
- Service Now
Timeline
Project Manager/Technical Lead
Argus Information Technology Services
06.2019 - Current
Warehouse Operator
Medline Industries
03.2019 - 06.2019
Retail Sales Consultant
Sprint
06.2018 - 01.2019
Verizon Internal Helpdesk for HSI/ESG and Fiber Support
Telvista
11.2015 - 03.2018
Bachelor of Science - Computer And Information Sciences
Tarleton State University
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