Devin Farley

• Managed a portfolio of 50+ B2B SaaS users, growing average revenue per customer by 10% quarterly through business reviews and proactive outreach.
• Enhanced customer satisfaction by proactively addressing concerns and providing tailored solutions.
• Streamlined customer onboarding process for accelerated product adoption and increased retention rates.
• Collaborated with sales team to ensure seamless handoffs, resulting in smoother customer transitions.
• Developed comprehensive training materials that facilitated faster customer proficiency with the product.
• Enhanced customer satisfaction by resolving complex software issues in a timely manner utilizing Zendesk.
• Reduced response times through the implementation of knowledge base articles and FAQs for common issues.
• Worked closely with the engineering team in prioritizing bug fixes based on user impact, ultimately improving overall system stability and performance.

• Managed caseload of 25+ home healthcare clients with end-to-end account management, resulting in a 10% increase in customer satisfaction.
• Enhanced client satisfaction by implementing effective communication strategies and addressing concerns promptly.
• Developed strong relationships with key clients, leading to increased retention rates and long-term partnerships.
• Optimized resource allocation by assessing project requirements and assigning appropriate team members accordingly.
• Conducted regular reviews with clients to assess their satisfaction levels, gather feedback, and address any areas of concern.

Managed cross-functional teams for successful project completion within deadlines and budgets.

• Enhanced project visibility with regular status updates, leading to increased stakeholder engagement.
• Developed strategic plans, setting clear objectives and achievable milestones for the team.
• Coordinated the implementation of hiring 100 young adults across 10+ locations in a fiscal year.
• Managed contracts consisting of 4 different federally funded programs, totaling over 1.5 million dollars.

• Manage 50+ employees by collaborating with HR, department leads, & key stakeholders to ensure employee satisfaction and successful hires.
• Maintained client relationships & treatment goals for over 80 clients using client-centered, and trauma-informed best practices.
• Analyzed BHRS billing data to ensure accuracy and promptness of billing, resulting in a 30% improvement in accuracy of billing and a 20% increase in revenue.
• Monitored performance metrics closely to evaluate areas requiring intervention or adjustment, making data-informed decisions that contributed positively towards overall results.

• Developed and implemented a new therapeutic treatment day program and in 3 months.
• Streamlined therapy sessions by effectively managing caseloads and prioritizing high-need patients.
• Improved overall patient satisfaction with consistent communication and collaboration among team members.
• Developed comprehensive assessments for accurate diagnosis and appropriate therapeutic interventions.

• Developed and implemented a variety of mental health wellness trainings for working professionals based on the needs of the business, with a goal of reducing absenteeism by 25%
• Improved client recovery rates by implementing evidence-based counseling techniques and individualized treatment plans.
• Reduced relapse occurrences for clients through consistent follow-up appointments and support group referrals.

• Provided advocacy on behalf of clients, navigating complex systems to obtain resources and support services.
• Collaborated closely with psychiatrists and other medical professionals, coordinating care to address both mental health symptoms and underlying medical conditions.
• Led psychoeducational workshops, providing clients with valuable information about mental health conditions, coping strategies, and resources for ongoing support.

• Ensured a safe and supportive environment for patients through close monitoring and crisis management techniques.
• Collaborated with multidisciplinary teams to develop comprehensive care plans, improving overall patient outcomes.
• Provided compassionate support to patients during group therapy sessions, fostering trust and open communication.

• Enhanced therapy outcomes by implementing evidence-based practices and personalized treatment plans.
• Supported clients' emotional well-being through empathetic listening and tailored coping strategies.
• Collaborated with multidisciplinary teams for comprehensive client care and streamlined service delivery.