Devin Francisco
Healthcare Administration
Charlotte,NC
Summary
Self-motivated professional, leveraging 10+ years in the home medical equipment industry. Strong background in sales, customer service, insurance verification and coverage knowledge. Familiar with HCPCS and ICD-10 codes.
Overview
16
16
years of professional experience
Work History
Bussiness Owner/ Virtual Assistant
Star Creative Solution
Charlotte, NC
01.2024 - Current
- Organizing and responding to emails, setting up email campaigns, managing inboxes.
- Scheduling appointments, meetings, and managing calendars.
- Inputting information into databases, updating client records, maintaining spreadsheets.
Account Manager
Americoast Midatlantic Home Medical Equipment
Baltimore , MD
02.2015 - 06.2021
- Managed over 20 hospitals and nursing home client accounts, generating revenue of over $250K + annually.
- Retained 95% of clients by building strong relationships, providing exceptional customer service, and anticipating client needs.
- Coordinated, managed, and organized strategic marketing events to increase business reach and foster growth.
- Preformed ongoing administrative duties including reporting and data analysis.
Hospital Liaison
Landauer Medstar
Queens, New York
03.2009 - 02.2015
- Collaborated with case managers in discharge planning to ensure patients discharge with home services.
- Verified patient insurance coverage and collected clinical documentation for insurance authorization.
- Communicated with family, pharmacies, hospice care, discharge planners, and other professionals to complete seamless transitions.
- Scheduled and coordinated deliveries of durable medical equipment.
Education
MBA - Business Administration
University of Maryland Global Campus
Hyattsville, MD 05.2020 -
Bachelor of Arts - Corporate Communication
Baruch College
New York, NY 05.2001 - 05.2015
Skills
Task prioritization
Relationship Management
Marketing
Customer service
Problem resolution
Proficient with EMR software
Proficient with CMR software
Timeline
Bussiness Owner/ Virtual Assistant
Star Creative Solution
01.2024 - Current
MBA - Business Administration
University of Maryland Global Campus
05.2020 -
Account Manager
Americoast Midatlantic Home Medical Equipment
02.2015 - 06.2021
Hospital Liaison
Landauer Medstar
03.2009 - 02.2015
Bachelor of Arts - Corporate Communication
Baruch College
05.2001 - 05.2015
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