Emily Anderson
Middleton
Summary
Highly organized administrative professional with over 15 years of remote virtual assistant experience. Experienced in customer service, email management, scheduling, e-commerce operations, project coordination, and day-to-day administration. As the owner of two successful online businesses, I understand how to take initiative, manage multiple priorities, solve problems independently, and adapt quickly to changing needs.
Overview
17
17
years of professional experience
Work History
Virtual Assistant
Mel's Kitchen Cafe
01.2010 - Current
- Provide administrative and operational support for a nationally recognized food blog.
- Oversee day-to-day operations of the cookbook and merchandise shop, including customer support, order management, and fulfillment.
- Package and ship apparel, and promotional merchandise accurately and efficiently.
- Create and schedule Facebook content to engage the online community and support brand growth.
- Moderate and manage WordPress
- Draft customer communications, website content, and email campaigns.
- Remote
Owner & Operator
MadebyEm3D
12.2024 - Current
- Founded and independently operate a successful Shopify-based e-commerce business from concept to daily operations.
- Designed and launched the company's best-selling Custom Cup Organizer System, overseeing product design, production, marketing, and fulfillment.
- Manage every aspect of the business including customer service, production scheduling, inventory management, website maintenance, shipping, and order fulfillment.
- Fulfill hundreds of customer orders while maintaining exceptional customer satisfaction through responsive communication and personalized support.
- Create SEO-friendly product listings, website content, and marketing materials that improve customer engagement.
- Continuously improve business processes to increase efficiency and enhance the customer experience.
- Remote
Owner & Operator
Made by Em
01.2023 - 01.2025
- Built and operated a successful online boutique specializing in handmade wrap-back smock aprons.
- Designed, produced, marketed, and shipped more than 400 custom aprons to customers nationwide.
- Managed all business operations including customer service, online sales, inventory, marketing, shipping, bookkeeping, and product development.
- Developed repeat customers by providing exceptional communication and personalized service.
Virtual Office Manager
My Baby You'll Be Ultrasound
01.2022 - 01.2023
- Streamlined scheduling processes and coordinated calendars for ultrasound technicians to ensure timely patient care.
- Served as the primary administrative contact for daily office operations.
- Executed monthly invoice data entry with precision and meticulous attention to detail.
Education
Bachelor of Science - Health Science
Brigham Young University–Idaho
Rexburg, ID04-2007
Skills
- Proficient in Shopify management
- WordPress management
- Email correspondence management
- Schedule coordination
- Detail-oriented data management
- Online retail operations
- Inventory management
- Experienced with ChatGPT for productivity enhancement
- Logistics oversight
- Administrative assistance
- Task prioritization
- Detail-oriented approach
- Multi-task project management
- Effective remote task management
Timeline
Owner & Operator
MadebyEm3D
12.2024 - Current
Owner & Operator
Made by Em
01.2023 - 01.2025
Virtual Office Manager
My Baby You'll Be Ultrasound
01.2022 - 01.2023
Virtual Assistant
Mel's Kitchen Cafe
01.2010 - Current
Bachelor of Science - Health Science
Brigham Young University–Idaho