Summary
Overview
Work History
Education
Skills
Timeline
Generic

Leasa Abdullah

Summary

Highly trained professional in any area of my work history. Currently working towards moving away from corporate America job positions.

Overview

6
6
years of professional experience

Work History

Virtual Assistant

Anthony Bradley Fitness
12.2021 - 03.2022
  • Delivered scripted sales talks to customers reached via chat on multiple social platforms.
  • Set up appointments with interested customers according to schedule availability.
  • Conferred with customers by chat to provide information about fitness coaching.

Customer Service Representative

U.S. Law Shield
08.2021 - 03.2022
  • Made 100-150 outbound calls daily using scripted conversation prompts to convey current account information and obtain payments.
  • Contacted customers after sales process to drive ongoing customer satisfaction and resolve issues and complaints.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Provided information regarding charge accounts and loyalty programs.

Insurance Coordinator

Crane And Seager Orthodontics
03.2022 - Current
  • Verified insurance and communicated coverage to staff and patients.
  • Prepared insurance claims for submission to clearinghouses or insurance companies.
  • Filed and tracked insurance claims and communicated claims status to patients.
  • Referenced monthly aging reports to follow up on unpaid claims and obtain maximum reimbursement.

Licensed Customer Service Representative

Bamboo Insurance
01.2021 - 08.2021
  • Answered customer telephone calls and emails promptly to avoid on-hold wait times.
  • Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
  • Obtained underwriting approval by completing application for coverage.

Licensed Customer Service Representative

Teleperformance USA
08.2019 - 01.2021
  • Answered constant flow of 60-70 customer calls with minimal wait times.
  • Leveraged sales expertise to promote products and capitalized on upsell opportunities.
  • Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
  • Attended continuing education courses and workshops to gain additional insurance industry knowledge.

General Manager

Neesee's Dresses
04.2017 - 05.2019
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures and technology systems.
  • Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
  • Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
  • Incorporated SEO techniques to verify maximal site exposure to search engine robots and crawlers.
  • Researched and implemented site management platforms such as Shopify, choosing solutions best suited to unique client needs.

Education

High School Diploma -

Evanston High School
Evanston, WY
06.2014

Skills

  • Project Management
  • Marketing and Brand Awareness
  • Proficient in Microsoft Office, Shopify and Salesforce
  • Training and Management
  • Social Media Platforms
  • New Product Information

Timeline

Insurance Coordinator

Crane And Seager Orthodontics
03.2022 - Current

Virtual Assistant

Anthony Bradley Fitness
12.2021 - 03.2022

Customer Service Representative

U.S. Law Shield
08.2021 - 03.2022

Licensed Customer Service Representative

Bamboo Insurance
01.2021 - 08.2021

Licensed Customer Service Representative

Teleperformance USA
08.2019 - 01.2021

General Manager

Neesee's Dresses
04.2017 - 05.2019

High School Diploma -

Evanston High School

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Leasa Abdullah