Devin Goolsby
Walnut Cove,NC
Summary
Dynamic Maintenance Technician with proven expertise at Ardagh Group in mechanical troubleshooting and preventive maintenance. Recognized for enhancing equipment reliability and minimizing downtime through effective problem-solving and safety awareness. Adept at fostering strong customer relationships, leveraging excellent people skills to drive satisfaction and repeat business.
Professional in customer support with strong communication and problem-solving skills. Adept at managing inquiries, resolving issues, and ensuring customer satisfaction. Known for teamwork, adaptability, and achieving results under changing conditions. Skilled in conflict resolution, empathy, and time management.
Experienced with resolving customer inquiries effectively. Utilizes communication and empathy to build rapport and ensure satisfaction. Knowledge of troubleshooting and issue resolution.
Overview
7
7
years of professional experience
Work History
Maintenance Technician
Ardagh Group
06.2022 - 04.2025
- Operated varied hand and power tools to complete repairs.
- Used problem-solving skills to alleviate issues efficiently with minimal supervision.
- Troubleshot equipment breakdowns and performed preventive maintenance.
- Followed work orders and specifications for machine and equipment replacement, repair, or maintenance.
- Inspected and maintained equipment to keep items in top working condition.
- Completed daily, weekly, and monthly checklists on building equipment to maintain records of scheduled maintenance procedures.
- Successfully completed complex repair tasks within tight deadlines, minimizing disruptions to daily operations.
Wholesaler
Self Employed
01.2021 - 06.2024
- Expanded customer base through targeted marketing strategies and attending industry events.
- Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
- Negotiated, facilitated, and managed real estate transactions.
- Advertised client properties through websites, social media, and real estate guides.
- Maintained connections with clients to encourage repeat business and referrals.
- Developed and maintained relationships with clients through networking, postcards, and cold calling.
Customer Care Representative
Kernersville Dodge Jeep Ram
01.2021 - 05.2022
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed high call volume with exceptional professionalism and efficiency.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Started Mentorship with sales manager, was in the process of becoming salesman.
Wedding Assistant
Meadows Wedding Venue
05.2018 - 11.2021
- Facilitated effective communication among all parties involved in the wedding planning process to ensure successful collaboration towards a common goal.
- Actively listened to client needs while guiding them through decision-making processes, resulting well-informed choices.
- Managed vendor contracts and payments, guaranteeing accuracy and timely delivery of services.
- Coordinated transportation logistics for guests, ensuring punctual arrivals and departures from venues.
- Streamlined communication between vendors and clients, ensuring a seamless event execution.
- Assisted in designing personalized wedding themes and décor concepts for each couple, reflecting their unique preferences and tastes.
- Conducted thorough research on potential vendors, resulting in informed recommendations that suited each couple''s needs and desires best.
Retail Sales Associate
Oreilly Auto Parts
03.2020 - 02.2021
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Processed transactions efficiently using point-of-sale systems, minimizing wait times for customers at checkout.
Education
South Stokes High School
Walnut Cove, NCSkills
- Preventive Maintenance
- Building maintenance
- Mechanical troubleshooting
- Troubleshooting skills
- Safety awareness
- Hand and power tools
- Mechanical repair
- Customer service
- Time management
- Problem-solving skills
- Excellent people skills
- Product sales
- Sales strategies
All State Offensive and Defensive lineman
I believe my hard work and dedication through years of leadership and grit will carry over very will in any work environment I may find myself in.
Timeline
Maintenance Technician
Ardagh Group
06.2022 - 04.2025
Wholesaler
Self Employed
01.2021 - 06.2024
Customer Care Representative
Kernersville Dodge Jeep Ram
01.2021 - 05.2022
Retail Sales Associate
Oreilly Auto Parts
03.2020 - 02.2021
Wedding Assistant
Meadows Wedding Venue
05.2018 - 11.2021
South Stokes High School
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