Devin Hall
Raccoon,KY
Summary
Motivated individual with extensive experience in healthcare coordination, notably at Aetna Better Health of Kentucky. Proven ability in multitasking and process improvement, having opened over 800 cases monthly. Skilled in data entry and new hire training, ensuring accurate patient information and following of Aetna policies.
Overview
4
4
years of professional experience
Work History
Coordinator, Grievance and Appeals
Aetna Better Health of Kentucky
05.2023 - Current
- Initially started on the intake team and was responsible for labeling incoming appeals, communicating issues with providers and opening cases.
- Opened over 800 cases in a calendar month on more than one occasion.
- Moved to coordinator position where I currently work Admin and Code Edit cases.
- Trained well over half of all new hires with my case opening techniques.
Intake Coordinator
Option Care
11.2022 - 05.2023
- Coordinated patient intake processes to ensure timely and accurate information collection.
- Assisted in verifying insurance eligibility and benefits for incoming patients.
- Maintained electronic health records, ensuring compliance with privacy regulations.
Intake Director
Infusion Solutions
07.2021 - 11.2022
- Managed patient intake processes, ensuring timely and accurate information collection.
- Coordinated communication between patients, healthcare providers, and insurance companies to streamline scheduling.
- Utilized electronic health record (EHR) systems to maintain patient data integrity and confidentiality.
Education
Associate of Science - Medical Information Technology
Ashland Community And Technical College
Ashland, KY06-2023
Skills
- Multitasking and organization
- Customer service
- Data entry
- Decision-making
- Recordkeeping
- Process improvement
Timeline
Coordinator, Grievance and Appeals
Aetna Better Health of Kentucky
05.2023 - Current
Intake Coordinator
Option Care
11.2022 - 05.2023
Intake Director
Infusion Solutions
07.2021 - 11.2022
Associate of Science - Medical Information Technology
Ashland Community And Technical College