Devin Hedgecoth
Livingston,TN
Summary
Accomplished Manager with 10 years of retail management experience and expertise in customer service. Proven track record in account management, overseeing operations for 10 schools. Seeking to leverage skills in a remote call center environment as a customer service representative.
Overview
3
3
years of professional experience
Work History
Machine Technician
Atmus Filtration
Cookeville , TN
02.2024 - Current
- Operated machinery and equipment to maintain smooth production processes.
- Conducted regular maintenance checks to prevent machine downtime.
- Collaborated with team members, optimizing workflow and enhancing efficiency.
- Trained new employees on safe operation of machinery and equipment.
STAFF PERFORMANCE MANAGER
RESOURCEMFG
01.2023 - 02.2024
- Recruited staff for two locations, expanding workforce from 50 to 150 employees.
- Processed payroll and scheduling for all employees efficiently.
- Managed staff coaching, counseling, and terminations across both locations.
- Developed partnerships within and outside locations to facilitate growth.
ACCOUNT MANAGER
HES FACILITIES
08.2022 - 12.2023
- Managed Janitorial staff in 10 different schools.
- Processed payroll and scheduling for all 10 schools.
- Ordered supplies and managed inventory for all schools.
- Progressively Coached staff for my assigned schools.
Education
Highschool diploma -
Upperman Highschool
Baxter, TN05.2011
Skills
- Customer service excellence
- Effective communication
- Critical thinking
- Analytical skills
- Active listening
- Time management
- Kronos timeforce expertise
- Scheduling proficiency
- Accounts receivable management
- Attention to detail
- Conflict resolution
References
References available upon request.
Timeline
Machine Technician
Atmus Filtration
02.2024 - Current
STAFF PERFORMANCE MANAGER
RESOURCEMFG
01.2023 - 02.2024
ACCOUNT MANAGER
HES FACILITIES
08.2022 - 12.2023
Highschool diploma -
Upperman Highschool