Amica Ceaser
Fort Madison,Iowa
Summary
Dedicated professional seeking remote opportunities with a strong background in customer service. Proven skills in multitasking and effective time management. Committed to delivering exceptional customer experiences and fostering positive relationships.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Machine Technician
Shearers Foods
Burlington, Iowa
10.2024 - 11.2025
- Operated and monitored machinery to ensure smooth production flow.
- Executed routine checks on equipment to identify and resolve issues promptly.
- Collaborated with team members to optimize production processes and meet deadlines.
- Conducted quality assurance inspections to guarantee product standards.
- Calibrated machinery settings for precise operations and efficient output.
- Documented maintenance procedures and production records for compliance.
- Maintained cleanliness of work area to uphold safety and best practices.
- Utilized troubleshooting techniques to address machine malfunctions effectively.
- Performed timely machine adjustments to accommodate production changes.
Machine Operator
Scott’s Miracle Gro
Fort Madison, Iowa
05.2023 - 10.2023
- Operated label machine to efficiently apply labels to bottles.
- Executed routine maintenance on machinery to enhance lifespan and performance.
- Conducted troubleshooting to resolve operational issues promptly.
- Monitored production line for smooth operations and timely output.
- Collaborated with team members to meet production targets.
- Maintained workspace cleanliness to ensure safety and efficiency.
Prep Line Worker
Sweetgreens
Denver, Co
03.2023 - 05.2023
- Sorted and organized ingredients to enhance efficiency of assembly line operations.
- Collaborated with kitchen staff to streamline meal production processes.
- Maintained cleanliness and order in workspace to ensure food safety standards.
- Prepared ingredients for salads and other menu items according to established recipes.
Delivery Driver
Imperfect foods
09.2022 - 10.2022
- Delivered food boxes to residences in Denver and surrounding areas.
- Conducted pre-trip inspections on delivery vehicles to ensure safety compliance.
- Coordinated with customers to establish delivery times and resolve issues.
- Monitored fuel levels, performing refueling to optimize operational efficiency.
Packer Associate
BlueCrew
Denver, Co
02.2022 - 10.2022
- prepared totes for delivery staff to distribute in vending machines
- Maintained a clean and safe work environment at all times by adhering to company policies and regulations.
- Ensured that all products were properly packaged before being shipped out of the facility.
- Labeled packages with shipping information such as address labels or colored stickers.
- Checked for damaged goods and recorded discrepancies on appropriate paperwork.
Packaging Associate
Canteen
Aurora, CO
02.2022 - 05.2022
- I packed vending machine orders.
- Packaged food items efficiently for vending machine distribution.
- Assisted in machine setup and calibration for optimal packaging performance.
- Monitored inventory levels to ensure timely restocking of packaging materials.
- Conducted quality control checks to verify product integrity and compliance.
- Collaborated with team members to enhance workflow and meet daily production goals.
Customer Service Representative
Everise
Austin, Texas
11.2020 - 02.2021
- Provided assistance to members regarding Medicare insurance and pharmacy benefits.
- Utilized CRM and soft phone software to manage member inquiries effectively.
- Addressed questions from members, ensuring clarity on benefits and services offered.
- Resolved product-related complaints with empathy and effective solutions.
Telemarketer/Customer Service
The Ross Inc
Waterloo, IA
08.2020 - 10.2020
- Executed appointment scheduling through proactive phone calls.
- Conducted sales initiatives for ValPak to increase market penetration.
- Engaged customers through effective communication to promote products and services.
- Managed follow-up communications with clients to secure appointments and close sales.
- Utilized CRM software to log interactions and track customer engagement metrics.
- Collaborated with team members to optimize sales scripts for better customer outreach.
Packaging Technician
Scotts Lawn Service
Fort Madison, IA
10.2015 - 07.2020
- Operated label machine, ensuring seamless and efficient workflow.
- Adjusted machinery settings to enhance output quality.
- Restocked labels to prepare for subsequent shifts.
- Cleaned work area regularly to maintain safety standards.
- Managed packaging machinery for effective product assembly.
- Conducted routine quality inspections to uphold packaging standards.
- Prepared materials that adhered to production specifications.
- Collaborated with team members to streamline processes and achieve daily goals.
Assembly Line Production Worker
Tempstaff
Jackson, MS
02.2013 - 08.2015
- Placed bottles on production line for efficient processing.
- Hand-packed boxes to ensure proper handling and shipment.
- Attached sprayers to bottles for enhanced functionality.
- Maintained cleanliness of work area to uphold safety standards.
- Repaired defective labels to minimize product returns.
Server/Bartender
Logan's Roadhouse
Jackson, MS
03.2010 - 01.2013
- Provided excellent customer service by greeting and assisting patrons promptly.
- Checked customer IDs to ensure compliance with age regulations.
- Took orders for food and beverages accurately and efficiently.
- Served alcoholic beverages while adhering to safety protocols.
- Washed and sanitized glassware to maintain cleanliness standards.
- Stocked liquor inventory to ensure availability of products.
- Served food and beverages to customers while ensuring a positive dining experience.
- Collaborated with kitchen staff to coordinate timely meal delivery.
- Communicated menu details effectively to assist customers in making informed choices.
- Managed dining area cleanliness to maintain a welcoming atmosphere for guests.
Education
High school diploma or GED -
Hinds Community College
Jackson, MS10.2010
Some College (No Degree) - Business administration
AIU Online
Austin, TXSkills
- Cold calling and telemarketing
- Microsoft Office Suite
- Typing proficiency
- Customer service excellence
- Operating systems knowledge
- Warehouse operations
- Problem solving
- Flexibility and adaptability
- Team collaboration
- Reliability and dependability
- Active Directory management
- Bartending and serving skills
- Cash handling expertise
- Hospitality experience
- Negotiation skills
- Database management
- Equipment maintenance
- Quality assurance
- Troubleshooting techniques
- Machine calibration
- Effective communication
- Attention to detail
- Time management
- Adaptability to change
- Workplace safety
- Machine operation
Certification
Forklift License, 10/01/21, 09/03/23
Languages
English
Professional
Timeline
Machine Technician
Shearers Foods
10.2024 - 11.2025
Machine Operator
Scott’s Miracle Gro
05.2023 - 10.2023
Prep Line Worker
Sweetgreens
03.2023 - 05.2023
Delivery Driver
Imperfect foods
09.2022 - 10.2022
Packer Associate
BlueCrew
02.2022 - 10.2022
Packaging Associate
Canteen
02.2022 - 05.2022
Customer Service Representative
Everise
11.2020 - 02.2021
Telemarketer/Customer Service
The Ross Inc
08.2020 - 10.2020
Packaging Technician
Scotts Lawn Service
10.2015 - 07.2020
Assembly Line Production Worker
Tempstaff
02.2013 - 08.2015
Server/Bartender
Logan's Roadhouse
03.2010 - 01.2013
High school diploma or GED -
Hinds Community College
Some College (No Degree) - Business administration
AIU Online