Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Devin Henry

Kelso,WA

Summary

Dynamic service professional with a strong work ethic and expertise in customer relationship management. At Dick Hannah Dealerships, enhanced service quality through effective training and feedback mechanisms. Proficient in vehicle assessment and data entry, ensuring efficient operations. Successfully improved customer satisfaction, achieving a 20% increase in positive feedback.

Overview

20
20
years of professional experience
1
1
Certification

Work History

Service Advisor

Bud Clary Hyundai/Ford
02.2025 - Current
  • Assisted customers in understanding service options and scheduling appointments.
  • Communicated effectively with technicians to relay customer concerns and service requirements.
  • Maintained accurate records of customer interactions and service history using dealership software.
  • Developed knowledge of vehicle maintenance services to provide informed recommendations to clients.
  • Adapted quickly to changing priorities in a fast-paced automotive environment, ensuring efficiency.

Service Manager/Advisor

Dick Hannah Dealerships
05.2005 - 02.2025
  • Managed daily service operations to ensure customer satisfaction and efficient workflow.
  • Assisted in training new staff on company protocols and customer service standards.
  • Implemented feedback mechanisms to enhance service quality and responsiveness.
  • Coordinated with cross-functional teams to resolve customer issues promptly.
  • Utilized CRM systems to track customer interactions and maintain accurate records.
  • Monitored inventory levels of service tools and supplies for optimal availability.
  • Developed service documentation to streamline processes and improve clarity.
  • Conducted regular performance evaluations for staff members, offering constructive feedback and facilitating professional development opportunities.
  • Met with customers to discuss service needs and develop effective and practical solutions.

Education

High School Diploma -

Columbia River High School
Vancouver

Skills

  • Customer service
  • Computer skills
  • Multitasking and organization
  • Vehicle assessment
  • Strong work ethic
  • Customer relationship management
  • Data entry

Certification

  • Kia Certified
  • Ford Certified
  • Toyota Certified

Timeline

Service Advisor

Bud Clary Hyundai/Ford
02.2025 - Current

Service Manager/Advisor

Dick Hannah Dealerships
05.2005 - 02.2025

High School Diploma -

Columbia River High School

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Devin Henry