Devin Jones
Memphis,TN
Summary
Motivated warehouse and logistics professional with a strong background in package handling and team leadership. Demonstrates effective workflow optimization and compliance with safety standards while managing high-volume freight operations and fostering a culture of accountability.
Overview
13
13
years of professional experience
Work History
Custom Trade Specialist
FedEx
Memphis, TN
09.2025 - Current
- Ensure all shipments comply with U.S. and international customs laws (e.g., CBP, HTSUS, EAR, ITAR).
- Classify products using correct HTS codes and country-of-origin rules.
- Prepared and reviewed commercial invoices, packing lists, certificates of origin, and other regulatory documents to ensure compliance and facilitate smooth customs processes.
- Resolved customs holds and requests for information (RFIs) by managing exams, document reviews, and duty disputes to ensure timely shipment clearance.
- Monitor changes in trade regulations and inform internal teams to maintain compliance and mitigate risks.
- Coordinate with customs brokers, freight forwarders, carriers, and government agencies.
- Track shipments to ensure timely clearance and release.
Team Leader
FedEx
Memphis, Tennessee
07.2025 - 09.2025
- Promoted to leadership position in recognition of strong work ethic and provided exceptional customer service.
- Coordinated team activities to enhance operational efficiency and workflow management.
- Led regular team meetings to discuss performance and address challenges collaboratively.
- Delegated daily tasks to team members to optimize group productivity.
- Facilitated communication between departments to resolve operational issues effectively.
- Monitored daily operations to ensure compliance with company policies and procedures.
- Implemented process improvements to streamline package handling and delivery systems.
- Established clear expectations for employees, providing guidance when needed.
- Trained new employees on safety protocols and procedural standards.
- Mentored newly hired employees on machine operations and implemented training on safety procedures to prevent injuries.
- Offered training and support to keep team members motivated and working toward objectives.
- Established clear team goals aligned with company objectives, tracking progress regularly.
- Implemented strategic plans to enhance team performance and productivity.
- Developed strategies for problem solving and conflict resolution among team members.
- Reviewed completed work to verify consistency, quality, and conformance.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Material Handler
FedEx
Memphis, Tennessee
08.2022 - 06.2025
- Supported high-volume package and freight operations while meeting productivity, safety, quality, and service expectations.
- Loaded and unloaded freight from trucks and containers, ensuring timely processing of shipments.
- Collaborated in fast-paced environment, utilizing effective communication and teamwork to meet operational demands. • Followed FedEx safety and operational standards while handling freight and supporting daily hub activities
Package Handler
FedEx
Memphis, Tennessee
09.2017 - 08.2022
- Sorted packages efficiently for timely delivery and accurate processing.
- Scanned and sorted packages according to destinations and service type using handheld scanner.
- Operated conveyor systems to move packages between sorting areas.
- Utilized scanning equipment to track package movement through the facility.
- Inspected incoming shipments for damage and accuracy before processing.
- Collaborated with team members to maintain a clean and organized workspace.
- Adhered to safety guidelines while handling heavy items during operations.
Housekeeper
IKEA
Memphis, TN
10.2016 - 05.2017
- Sanitized guest rooms, public areas, and back-of-house facilities to enhance guest experience and uphold cleanliness standards.
- Ensured compliance with health and safety standards through effective cleaning methods and proper chemical usage.
- Managed supply inventory, ensuring availability of cleaning materials to support consistent operations.
- Delivered excellent customer service by promptly responding to guest needs and concerns.
Cashier / Customer Service
Family Dollar
Memphis, TN
01.2014 - 12.2015
- Processed customer transactions efficiently, ensuring accuracy and high service quality.
- Resolved customer issues, resulting in increased satisfaction and repeat business.
- Maintained a clean, organized checkout area and assisted with restocking.
- Collaborated with team members to enhance overall performance. to meet sales and operational goals.
Stocker
Kroger
Lakeland, TN
02.2015 - 11.2015
- Unloaded deliveries and organized stockrooms to enhance inventory management efficiency.
- Rotated products using FIFO principles to reduce spoilage and waste.
- Collaborated with managers on stock levels and ordering needs to maintain optimal inventory.
- Guided customers in locating products and making informed purchase decisions.
Education
High School Diploma -
Southwind High School
Memphis, TN05-2016
Skills
- HTS Code Application
- Team leadership
- Customs Documentation
- Import-Export Regulations
- Trade Compliance
- Regulatory Compliance
- Regulatory Updates
- Cross-Border Logistics
- Freight handling
- Logistics Coordination
- Inventory Management
- Process improvement
- Workflow optimization
- Time Management & Efficiency
- Team leadership
- Employee training
- Clear communication
- Customer communication
- Issue resolution
- OSHA & Safety Compliance
- Import-Export Regulations
Timeline
Custom Trade Specialist
FedEx
09.2025 - Current
Team Leader
FedEx
07.2025 - 09.2025
Material Handler
FedEx
08.2022 - 06.2025
Package Handler
FedEx
09.2017 - 08.2022
Housekeeper
IKEA
10.2016 - 05.2017
Stocker
Kroger
02.2015 - 11.2015
Cashier / Customer Service
Family Dollar
01.2014 - 12.2015
High School Diploma -
Southwind High School