Devin Lagasse
Jacksonville
Summary
Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
6
years of professional experience
Work History
Team Lead
Academy Sports + Outdoors
09.2022 - Current
- Trained new team members by relaying information on company procedures and safety requirements.
- Coached team members in techniques necessary to complete job tasks.
- Worked different stations to provide optimal coverage and meet production goals.
- Evaluated employee skills and knowledge regularly, training, and mentoring individuals with lagging skills.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Worked with team to identify areas of improvement and devised solutions based on findings.
Assistant Athletic Director
Mandarin Umc Recreation Ministries
11.2021 - Current
- Built trust with athletes and coaching staff by being courteous, respectful, responsible and professional at all times.
- Partnered across departments to run smooth, professional events and activities.
- Inspected equipment and facilities for signs of wear or damage impacting safety.
- Trained and supervised staff to consistently meet performance goals and customer service standards.
Customer Service Associate
Winn Dixie
11.2017 - 11.2020
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided training and support to new associates to help provide high-quality customer service.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Education
High School Diploma -
Mandarin High School
Jacksonville, FL05.2020
Skills
- Business Process
- Team Meetings
- Staff Training
- Athlete Support
- Recreational Sports
- Customer Satisfaction
- Team Contribution
- Hospitality and Accommodation
- Employee Management
Timeline
Team Lead
Academy Sports + Outdoors
09.2022 - Current
Assistant Athletic Director
Mandarin Umc Recreation Ministries
11.2021 - Current
Customer Service Associate
Winn Dixie
11.2017 - 11.2020
High School Diploma -
Mandarin High School