Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jie Chao Liang

Brooklyn,NY

Summary

Diligent Professional with 3+ years of customer service experience. Comfortable handling stress and performing under pressure. Skilled at providing guidance, support and assistance. Strong communication and management skills and committed to inspiring a better community.

Overview

8
8
years of professional experience

Work History

Team Lead

Panda Express
09.2021 - 04.2023
  • Led and Trained 10+ new team members by relaying information on company procedures, safety requirements, and techniques necessary to complete job tasks, improving efficiency by 30%
  • Worked different stations to provide optimal coverage and meet peak business demands
  • Built strong relationships with customers through positive attitude and attentive response.
  • Established open and professional relationships with team members to achieve quick resolutions for various issues.

Computer Technician

Hunter College
09.2015 - 05.2017
  • Performed troubleshooting to correct computer hardware and software malfunctions.
  • Performed installation, maintenance and repair for computer hardware and software updates.
  • Refurbished PC systems and peripherals such as monitors, printers, and more.
  • Tested and installed motherboards, processors, and graphics cards on desktops
  • Responded to ~15 end-user support requests daily and patiently walked individuals through basic troubleshooting tasks.
  • Updated and replaced outdated drivers and software for computers and office machines.

Volunteer

NYU Langone Brooklyn
07.2015 - 08.2015
  • Provided support and companionship to patients in need of assistance.
  • Reported patient requests, concerns, and other observations to staff.
  • Transported patients and helped with discharge procedures.
  • Supported engaging, fun, and smooth-running events by helping with organization, registration, and processing information.

Education

Bachelor of Arts - Economics

Hunter College of The City University of New York
New York, NY
08.2019

Skills

  • Complaint Resolution
  • Troubleshoot Service Issues
  • Business Process
  • Inbound Call Answering
  • Customer Care
  • Work Planning and Prioritization
  • Customer Service Excellence
  • Time Management
  • MS Office Proficiency
  • Computer Skills
  • Teamwork and Collaboration
  • Attention to Detail

Languages

English
Chinese (Cantonese)

Timeline

Team Lead

Panda Express
09.2021 - 04.2023

Computer Technician

Hunter College
09.2015 - 05.2017

Volunteer

NYU Langone Brooklyn
07.2015 - 08.2015

Bachelor of Arts - Economics

Hunter College of The City University of New York

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Jie Chao Liang