DEVIN LANSING
Westwego,LA
Summary
Customer support specialist candidate skilled at listening to customers, exceeding productivity targets and maintaining current knowledge of company offerings. Solves problems quickly to retain customers and delivers high level of service in every interaction.
Overview
6
6
years of professional experience
Work History
Sales Merchandiser
Southeastern Total Sales
01.2021 - Current
- Stocks coolers with merchandise at various retail locations in New Orleans and Baton Rouge area
- Rearranges store displays by following planograms
- Ensures backstock product is organized and ready for pickup
- Collaborates with store managers to produce solutions for merchandise
- Communicates efficiently with competitor companies on job sites
- Trains new employees
Customer Service Representative
JK Woodworking
01.2018 - 08.2020
- Engaged with customers to understand and resolve issues and answer product questions
- Processed orders and coordinated delivery schedules to meet customer needs
- Regularly removed trash
- Organized tools
- Increased sales by 10%
- Checked the shops equipment to maintain a neat and safe work area
- Updated accounts with customers personal purchasing information
Member Service Representative
Planet Fitness
01.2020 - 03.2020
- Greeted customers and checked them in at front desk
- Assisted with memberships and point of sale transactions
- Ensured facility was clean and well-kept
- Engaged with customers by giving tours of facility and recommending them to obtain the highest membership
Warehouse Associate
Gulf Coast Oil and Supply
05.2019 - 08.2019
- Completed orders and prepared routes for delivery trucks by handling distributions
- Loaded and unloaded vehicle delivery trucks
- Pumped oil into container bins
Education
Associate of Science - Business
Baton Rouge Community College
Baton Rouge, LASkills
- Remote Communication and Collaboration Tools
- LiveChat Messaging
- Time Management and Self Discipline
- Technical Troubleshooting
- Cybersecurity Awareness
- Online Research and Information Gathering
- Teamwork and Collaboration
- Understanding Customer Needs
- Complaint Investigation and Resolution
- Microsoft Office
- Following Scripts
- Appointment Scheduling
Languages
English
Timeline
Sales Merchandiser
Southeastern Total Sales
01.2021 - Current
Member Service Representative
Planet Fitness
01.2020 - 03.2020
Warehouse Associate
Gulf Coast Oil and Supply
05.2019 - 08.2019
Customer Service Representative
JK Woodworking
01.2018 - 08.2020
Associate of Science - Business
Baton Rouge Community College
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