Devin Lewis
Hurricane
Summary
Professional with strong background in leadership and team management. Proven track record in driving results and ensuring team collaboration. Skilled in strategic planning, problem-solving, and adapting to dynamic environments. Known for reliability, effective communication, and delivering high-quality outcomes.
Experienced with team leadership, operational management, and customer service excellence. Utilizes strategic planning and problem-solving skills to enhance team productivity and service quality. Track record of fostering collaborative and adaptable workplace.
Overview
18
18
years of professional experience
Work History
Shift Leader
Walgreens
Hurricane, WV
10.2025 - Current
- Supervised daily store operations to ensure optimal customer service and product availability.
- Trained and mentored new team members on operational procedures and customer engagement techniques.
- Implemented inventory management practices to reduce stock discrepancies and improve accuracy.
- Coordinated staff scheduling to maximize workforce efficiency while maintaining compliance with labor regulations.
- Trained new employees and delegated daily tasks and responsibilities.
Assistant Store Manager
Walgreens
Hurricane, WV
04.2024 - 10.2025
- Led team in achieving sales goals through effective inventory management and merchandising strategies.
- Trained and mentored new staff on customer service best practices and operational procedures.
- Implemented process improvements that enhanced store efficiency and reduced waste.
- Monitored daily operations to ensure compliance with company policies and safety regulations.
- Developed staff schedules optimizing coverage during peak hours for improved customer experience.
- Analyzed sales data to identify trends, adjust product placements, and drive promotional strategies.
- Collaborated with upper management on strategic planning initiatives to enhance store performance.
- Fostered a positive team environment through effective communication and conflict resolution skills.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Mentored new employees on company policies, procedures, and best practices to ensure their success within the organization.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
Traveling Shift Lead
Walgreens
Barboursville, WV
02.2023 - 04.2024
- Supervised daily operations and ensured compliance with company policies and procedures.
- Trained and mentored team members to enhance customer service skills and operational efficiency.
- Managed inventory levels, conducted audits, and coordinated stock replenishment activities.
- Implemented process improvements that streamlined workflows and reduced operational delays.
- Collaborated with management on strategic initiatives to enhance store performance metrics.
- Traveled across Cabell and Putnam county stores to assist with staffing.
Pharmacy Technician
Walgreens
Hurricane, WV
04.2022 - 02.2023
- Managed medication inventory, ensuring accurate stock levels and timely ordering of pharmaceuticals.
- Verified prescription accuracy and processed medications for patient distribution.
- Assisted pharmacists in patient consultations, providing medication information and guidance.
Packaging Associate
Alcon
Huntington, WV
04.2021 - 04.2022
- Operated packaging machinery to ensure efficient and accurate product assembly.
- Conducted quality inspections to maintain compliance with industry standards.
- Collaborated with team members to streamline packaging processes, enhancing workflow efficiency.
Night Auditor
Delta Hotels By Marriott
Huntington, WV
04.2020 - 04.2021
- Managed nightly financial audits, ensuring accuracy and compliance with Hilton standards.
- Reconciled daily transactions to uphold financial integrity and reporting consistency.
- Oversaw front desk operations during night shifts, providing exceptional guest service.
- Trained and mentored new staff on audit procedures and guest management systems.
Night Auditor
Hilton
Winston-Salem, NC
06.2019 - 03.2020
- Balanced accounts and conducted nightly audits to keep bookkeeping current.
- Assessed data and information to check entries, calculations and billing codes for accuracy.
- Monitored reservations to track incoming parties and special events.
- Completed all nightly updates to hotel rates and individual room charges.
- Completed daily computer backups, checked for viruses and updated programs.
- Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
- Coordinated with guest services and concierge team to meet guest needs.
- Maintained cleanliness of bathrooms, lobby and front desk.
- Applied mathematical skills to calculate totals, check figures and correct problems with physical and digital files.
- Managed late check-ins and provided information on hotel amenities, including dining establishments, spa hours and room service.
- Used OnQ to analyze finances and create detailed forecasts for day staff.
- Processed end-of-day paperwork using OnQ, verifying deposits and rectifying discrepancies.
- Ran end-of-day computer functions and closed out reports, submitting details to Hotel Managment for review.
- Attended all mandatory meetings for hotel staff and brought issues to attention of upper management.
- Documented wake-up requests and set up automatic calls in system.
- Generated daily, weekly and monthly Audit reports to close out day and meet objectives.
Grocer
Aldis Inc.
Teays Valley, WV
02.2018 - 06.2019
- Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
- Streamlined operations and improved employee focus and productivity by prioritizing tasks prior to start of each shift.
- Rectified discrepancies between accounting records and cash drawer by researching daily transactions to pinpoint issues.
- Delivered empathy and persuasive negotiation talents to promote memorable customer experience.
- Cultivated store brand and accomplished strategic business initiatives through close collaboration with district manager.
- Taught junior employees how to meet operational and sales goals with proactive strategies.
- Responded to customer inquiries and delivered appropriate information after carefully researching issues.
- Palletized merchandise for easy movement to sales floor locations.
- Updated signage to reflect new pricing or temporary promotional strategies.
- Organized stockroom by keeping products in correct locations, helping to maintain accurate inventory counts and free-flowing aisleways.
- Assisted customers by locating items and moving heavy purchases to vehicles.
- Removed debris from aisles to avoid blocking customers or adding any safety concerns.
- Stocked and rotated products, supplies and paper goods.
- Maintained neat, safe and orderly workspace to prevent accidents and injuries.
- Greeted customers and retrieved products requested.
- Processed all sales transactions accurately and promptly to prevent long customer wait times.
- Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
- Processed customer payments quickly and returned exact change and receipts.
Night Auditor
Choice Hotels
Huntington, WV
08.2017 - 06.2019
- Balanced accounts and conducted nightly audits to keep bookkeeping current.
- Assessed data and information to check entries, calculations and billing codes for accuracy.
- Monitored reservations to track incoming parties and special events.
- Completed all nightly updates to hotel rates and individual room charges.
- Completed daily computer backups, checked for viruses and updated programs.
- Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
- Coordinated with guest services and concierge team to meet guest needs.
- Maintained cleanliness of bathrooms, lobby and front desk.
- Applied mathematical skills to calculate totals, check figures and correct problems with physical and digital files.
- Managed late check-ins and provided information on hotel amenities, including dining establishments, spa hours and room service.
- Used Choice Advantage to analyze finances and create detailed forecasts for day staff.
- Used Choice Advantage to analyze finances and create detailed forecasts for day staff.
- Processed end-of-day paperwork using Choice Advantage, verifying deposits and rectifying discrepancies.
- Ran end-of-day computer functions and closed out reports, submitting details to Hotel Management for review.
- Maintained well-stocked and presentable complementary food and beverage station.
- Checked auditing discrepancies by reconciling cash drop and credit card transactions.
Night Auditor
Wyndham Hotel Group
Charleston, WV
04.2016 - 08.2017
- Balanced accounts and conducted nightly audits to keep bookkeeping current.
- Assessed data and information to check entries, calculations and billing codes for accuracy.
- Monitored reservations to track incoming parties and special events.
- Completed all nightly updates to hotel rates and individual room charges.
- Completed daily computer backups, checked for viruses and updated programs.
- Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
- Coordinated with guest services and concierge team to meet guest needs.
- Maintained cleanliness of bathrooms, lobby and front desk.
- Applied mathematical skills to calculate totals, check figures and correct problems with physical and digital files.
- Managed late check-ins and provided information on hotel amenities, including dining establishments, spa hours and room service.
- Ran end-of-day computer functions and closed out reports, submitting details to Hotel Management for review.
- Attended all mandatory meetings for hotel staff and brought issues to attention of upper management.
- Documented wake-up requests and set up automatic calls in system.
- Generated daily, weekly and monthly Audit reports to close out day and meet objectives.
Night Auditor
Wyndham Hotel Group
Bridgeport, WV
03.2015 - 04.2016
- Balanced accounts and conducted nightly audits to keep bookkeeping current.
- Assessed data and information to check entries, calculations and billing codes for accuracy.
- Monitored reservations to track incoming parties and special events.
- Completed all nightly updates to hotel rates and individual room charges.
- Completed daily computer backups, checked for viruses and updated programs.
- Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
- Coordinated with guest services and concierge team to meet guest needs.
- Maintained cleanliness of bathrooms, lobby and front desk.
- Applied mathematical skills to calculate totals, check figures and correct problems with physical and digital files.
- Managed late check-ins and provided information on hotel amenities, including dining establishments, spa hours and room service.
- Ran end-of-day computer functions and closed out reports, submitting details to Hotel Management for review.
- Attended all mandatory meetings for hotel staff and brought issues to attention of upper management.
- Documented wake-up requests and set up automatic calls in system.
- Generated daily, weekly and monthly Audit reports to close out day and meet objectives.
Sales Associate
GameStop
Huntington, WV
04.2008 - 10.2011
- Retained product, service and company policy knowledge to serve as resource for both coworkers and customers.
- Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
- Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Sold various products by explaining unique features and educating customers on proper application.
- Negotiated and closed deals with minimal oversight.
- Offered product and service consultations and employed upselling techniques.
- Processed orders through system and coordinated product deliveries.
- Diminished project gaps to promote smooth workflow.
- Promoted branding initiatives, implementing effective marketing and sales campaigns.
- Networked to build client base and promote products to new and existing clients.
- Supported clients with targeted and highly successful product launches.
- Developed relationships with customers and presented promotions that increased shelf space, sales and profit.
- Consulted with long-term, new and prospective customers to understand needs and propose ideal solutions.
- Placed orders and answered customer questions in-person, through email and over phone to maximize customer service.
- Implemented consultative sales techniques to generate revenues and exceed sales targets.
- Built positive and productive customer connections to drive consistent sales.
Secretary
Choices - DHHR
Clarksburg, WV
02.2008 - 08.2008
- Created agendas, took minutes and prepared documents for meetings.
- Received and routed incoming calls and correspondence to promote timely communication.
- Facilitated troubleshooting, maintenance and updates for office systems.
- Oversaw office inventory by restocking supplies and submitting purchase orders.
- Drafted and corrected professional business letters, internal memoranda and less formal email communication.
- Maintained master calendar for client appointments.
- Coordinated communications, including taking calls, responding to emails and interfacing with clients.
- Composed, proofread and distributed clean and professional business correspondence and internal team communications.
- Maintained organized filing system of paper and electronic documents.
- Verified operation of office equipment by completing preventive maintenance requirements and calling for repairs.
- Maintained office safety by screening visitors, updating logs and issuing temporary passes.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Managed multiple calendars and contacts within Microsoft Office Suite.
- Opened, sorted and responded to routine correspondence on behalf of business leaders to facilitate communication and streamline processes.
- Produced and distributed team newsletters, email updates and other forms of communication.
Education
High School Diploma -
Lincoln High School
Shinnston, WV04-2007
Some College (No Degree) - Journalism, Broadcast
Marshall University
Huntington, WVSkills
- Balancing accounts
- Clerical duties
- Generating reports
- Tracking expenses
- Guest services
- Overseeing front desk
- Positive attitude
- Cash handling
- Team leadership
- Problem-solving
- Team motivation
Education and Training
other,other
Timeline
Shift Leader
Walgreens
10.2025 - Current
Assistant Store Manager
Walgreens
04.2024 - 10.2025
Traveling Shift Lead
Walgreens
02.2023 - 04.2024
Pharmacy Technician
Walgreens
04.2022 - 02.2023
Packaging Associate
Alcon
04.2021 - 04.2022
Night Auditor
Delta Hotels By Marriott
04.2020 - 04.2021
Night Auditor
Hilton
06.2019 - 03.2020
Grocer
Aldis Inc.
02.2018 - 06.2019
Night Auditor
Choice Hotels
08.2017 - 06.2019
Night Auditor
Wyndham Hotel Group
04.2016 - 08.2017
Night Auditor
Wyndham Hotel Group
03.2015 - 04.2016
Sales Associate
GameStop
04.2008 - 10.2011
Secretary
Choices - DHHR
02.2008 - 08.2008
Some College (No Degree) - Journalism, Broadcast
Marshall University
High School Diploma -
Lincoln High School