Devin Mallory
Marietta
Summary
Dynamic professional with extensive experience at Round1 Entertainment, excelling in team leadership and operational efficiency. Proven track record in equipment maintenance and conflict resolution, enhancing guest experiences and staff performance. Recognized for developing training programs that improved onboarding processes and operational readiness, ensuring a safe and engaging environment for all guests.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Amusement Supervisor
Round1 Entertainment
Smyrna
04.2025 - Current
- Promoted from associate mechanic to Amusement Supervisor at the request of the General Manager.
- Supervised leads and associates in arcade, crane games, redemption, and guest services to enhance operational efficiency.
- Coordinated party events for guests, ensuring memorable experiences and smooth operations.
- Training of Staff including Leads and Associates
- Developed training plans for AM meetings to improve staff readiness and service quality.
- Working directly with other managers to ensure the shift runs smoothly
- Working with guests during incidents from injuries to concerns.
- Dealing with unruly/ angry guests
- Weekly Crane Payout Reporting
- Compiled daily AM reports to track performance metrics.
- Morning Audits
- Working with guests during incidents from injuries to concerns
- Overseeing Redemption (prize area) Setup and Restocking/ Inventory Count
- Monthly Overnight Count
- Scheduling
- Evening shift recap
- Counting of all tills, safe count
- MOD floor walks/ safety walks
- Bowling/ game mechanic
- Helping to upkeep team morale store-wide
Mechanic
Round One Entertainment, Inc.
Smyrna
10.2024 - Current
- Maintained and repaired facilities, games, Brunswick GSX pinsetters, equipment, and POS terminals to ensure optimal performance.
- Delivered customer support in retail location, addressing inquiries and resolving issues to enhance customer satisfaction.
- Performed cleaning tasks in facilities.
- Conducted training sessions for new employees to facilitate smooth onboarding and improve operational readiness.
- Employee of the month Dec 2024
Senior Game Technician
Dave and Buster's
Marietta
02.2024 - 10.2024
- Developed 4-day training program for new technicians to enhance onboarding process
- Training new techs
- Repaired arcade games to ensure functionality
- Performed facility repairs including carpet and drywall
- Created updated closing checklist to streamline end-of-day procedures
- Maintains safe and clean midway
- Assisted with WIN 'winners circle' redemption process
- Receiving/ reconciling deliveries
Facilities Tech Lead
Rigby's Entertainment Complex
Warner Robins
02.2022 - 10.2022
- Acquired expertise in electronic and facilities maintenance, ensuring reliable operations and support.
- Advanced from arcade tech trainee to tech lead, gaining skills in networking, electrical, and facilities maintenance.
- Collaborated with supervisor on technical projects, contributing to successful project outcomes.
- Collaborated with Chris Kirby, my direct supervisor, on various technical projects.
Lead Technician
Fish Window Cleaning
Loganville
02.2018 - 05.2019
- Executed pressure washing services, enhancing property appearance for residential and commercial clients.
- Performed window cleaning for residential and commercial properties, ensuring clear visibility and aesthetic appeal.
- Adapted to challenges during project execution, ensuring timely and successful task completion.
Line Cook
Outback Steakhouse
Conyers
09.2016 - 07.2017
- Prepared high-quality dishes according to Outback Steakhouse recipes and standards.
- Coordinated kitchen prep activities for morning shifts, ensuring timely readiness for service
- Assisted in inventory management by restocking supplies and ingredients regularly.
- Oversaw produce inventory and managed truck deliveries to maintain stock levels
- Maintained cleanliness and organization of kitchen equipment and workstations.
Assembly Crew Member
Hyundai Mobis
West Point
05.2016 - 08.2016
- Certified at all assembly stations within four weeks, demonstrating adaptability and proficiency
- Assembled rear chassis components to ensure quality and alignment
- Assembled automotive components using hand tools and power equipment.
- Collaborated with team members to meet daily production targets.
- Maintained clean and organized workstations to ensure safety protocols.
Assistant Tech Manager
Chuck E. Cheese
Conyers
08.2015 - 04.2016
- Managed upkeep and ordered new parts to maintain operational efficiency
- Preventive maintenance on games and equipment
- Facilitated training sessions for staff to enhance service delivery
- Streamlined food service process to ensure timely delivery to customers
- Entertained the children by dancing in the Chuck E. costume
Education
G.E.D. -
Dekalb Technical College
Conyers, GA01-2010
GED -
Heritage High School
Conyers, GA01-2010
Skills
- Guest management
- Event coordination
- Conflict resolution
- Safety compliance
- Team leadership
- Team management
- Staff development
- Staff training
- Venue guest services
- Scheduling
- Inventory management
- Experience
- Inventory control
- Food service management
- Food safety management
- Sanitation procedures
- Cleaning
- Food Preparation
- Food service
- Restaurant operations
- Outdoor work
- Cash register
- Sales transactions
- Cash transaction processing
- Depositing cash
- Credit card payment processing
- Experience
- Policy enforcement
- Cash drawer handling
- Cash drawer securing
- Crowd control
- Traffic regulation compliance
- On site management
- Management
- Supervising
- Assistant manager experience
- Staff scheduling
- Team motivation
- Task delegation
- Performance analysis
- Process improvement
- Problem solving
- Complex Problem-solving
- Technical troubleshooting
- Equipment troubleshooting
- Equipment maintenance
- Maintenance management
- Facilities Maintenance
- Equipment repair
- Equipment testing
- Mechanical troubleshooting
- Mechanical knowledge
- Electrical experience
- Electrical troubleshooting
- Electrical motors
- HVAC
- Network installation
- Client management
- Computer operation
- Computer skills
- Computer hardware
- Software troubleshooting
- Productivity software
- Microsoft Excel
- Planograms
- Logistics coordination
- Field service
- Arcade machine assistance
- Arcade tech
- Venue inventory management
- Venue scheduling
- Venue safety checks
- Venue equipment safety checks
- Venue emergency response procedures
- Youth event planning
- Pet care
- Animal care
- Dependability
- Attention to detail
- Organizational skills
- Time management
- Problem-solving
- Teamwork
- Public speaking skills
- Clear language communication
- Conflict management
- Experience
- Retail operations
- RETAIL SALES
- Business administration
- Hospitality
- Climbing
- Painting
- Manual handling
- Power tools
- Hand tools
- Physical stamina
- Employee assessment
- Training & development
- Client management
- Mobile technology
- Box truck
- Upselling
- Basic math
- Cleaning
- Safe environment creation
- Safety regulations
- Policy enforcement
- Trustworthiness
- Dependability
- Team development
- Scheduling
- Cleaning
- Sanitation procedures
- Clear language communication
- Logistics coordination
- Teamwork
- Counting cash
- Sales team management
- Organizational skills
- Cinema venue experience
- Venue equipment safety checks
- Physical stamina
- Employee assessment
- Cash drawer handling
- Client management
- Mobile technology
- Box truck
- Team motivation
- Upselling
- Basic math
- Manual handling
- Electrical experience
- Network installation
- Power tools
- Hospitality
- Cash transaction processing
- Windows
- Culinary arts
- Software troubleshooting
- Decision making
- Time management
- Kennel experience
- Animal care
Certification
Driver's License
References
- Chealsey Carpenter, (678) 923-6124, GM - Round1, CLM #045
- Bryant Rachon, (943) 212-6885, AGM - Round1, CLM #045
- Blake Hess, (678) 462-6549, Mech- facilities Manager - Round1, CLM#045
- Sheila Robinson, (404) 433-6629, Bowling Manager - Round1, CLM #045
Awards
- Employee of the Month, 12/01/24, Round1
- Outbacker of the Month, 02/01/17, Awarded via a company wide vote.
Timeline
Amusement Supervisor
Round1 Entertainment
04.2025 - Current
Mechanic
Round One Entertainment, Inc.
10.2024 - Current
Senior Game Technician
Dave and Buster's
02.2024 - 10.2024
Facilities Tech Lead
Rigby's Entertainment Complex
02.2022 - 10.2022
Lead Technician
Fish Window Cleaning
02.2018 - 05.2019
Line Cook
Outback Steakhouse
09.2016 - 07.2017
Assembly Crew Member
Hyundai Mobis
05.2016 - 08.2016
Assistant Tech Manager
Chuck E. Cheese
08.2015 - 04.2016
G.E.D. -
Dekalb Technical College
GED -
Heritage High School