BRYANT VOLTAIRE
Brooklyn
Summary
Dynamic Operations Lead specializing in guest experience management and operational planning. Expertise in resolving guest concerns with empathy and implementing efficient workflows to elevate service standards. Proven ability to develop training programs that enhance team performance and drive customer loyalty.
Overview
11
11
years of professional experience
Work History
Operations Supervisor
Related Companies
New York
07.2024 - Current
- Supervised daily operations to ensure efficient workflow and service delivery.
- Coordinated staff schedules to align with operational needs, optimizing team performance and service delivery.
- Facilitate operations including managing line queues, ticket scanning, and assisting with elevator operations to ensure a seamless guest flow.
- Deliver exceptional service by providing outstanding guest experiences that embody our core values in every interaction.
- Address guest concerns with empathy and professionalism, ensuring resolutions that exceed expectations.
- Engaged guests by providing information, promoting 'The Edge,' and highlighting Hudson Yards and other attractions in New York City to enhance their experience.
- Ensured compliance with all safety regulations in the workplace.
- Implemented safety procedures to maintain a secure working environment for all employees.
General Manager
Gems Bar & Lounge
Brooklyn
05.2019 - 07.2024
- Revamped operational performance by developing and implementing business strategies, systems, and procedures.
- Monitored monthly sales and generated reports to guide business development planning.
- Optimized inventory levels and executed corrective action planning to minimize long-term costs.
- Established and maintained loyal, long-term customer relationships through effective account management.
- Supervised employees, providing strategic planning and guidance to optimize team effectiveness.
- Conducted employee evaluations with constructive feedback to enhance team performance.
- Trained employees on responsibilities, policies, and procedures.
- Recruited, interviewed, and hired qualified staff for open positions.
- Formulated schedules and monitored payroll to remain within budget parameters.
Assistant Manager
Extra Space Storage
Brooklyn
11.2018 - 05.2019
- Managed rental and move-out of storage units, conducted daily walkthroughs to ensure facility standards, and executed collection calls for timely payments.
- Handled inbound calls and assisted customers with trunk, trailer, and storage reservations, addressing sales and billing inquiries to enhance customer satisfaction.
- Input customer information, printed contracts, collected payments, and processed equipment for local and one-way rentals.
- Facilitated weekly staff meetings to discuss and strategize on productivity and performance improvements.
- Provided training and development opportunities to team members to elevate sales and customer service outcomes.
- Performed clerical duties and maintained organized files.
- Collaborated with auctioneers and staff to stage auction items and prepare audio equipment for events.
Territory Sales Manager
Drink King
Brooklyn
03.2015 - 04.2018
- Engaged with existing and prospective customers throughout territory to solicit orders and strengthen relationships.
- Expanded territory by successfully cold-calling retail leadership and negotiating profitable contracts.
- Developed and executed monthly business plans aligned with customer needs, goals, and objectives.
- Compiled targeted lists of prospective customers to generate leads for sales opportunities.
- Merchandised and restocked products to enhance visibility and drive sales.
Education
High School Diploma -
Norman Thomas High School
Brooklyn01-2012
Skills
- Operations management
- Scheduling coordination
- Workflow Optimization
- Sales tracking
- Safety compliance
- Staff Training
- Recruitment process
- Sales Strategy
- Sales tracking
- Customer service
- Customer engagement
- Guest management
- Event Management
- Product and Service Knowledge
- Operational planning
- Staff training
- Guest management
Languages
- French-Creole, Advanced
Timeline
Operations Supervisor
Related Companies
07.2024 - Current
General Manager
Gems Bar & Lounge
05.2019 - 07.2024
Assistant Manager
Extra Space Storage
11.2018 - 05.2019
Territory Sales Manager
Drink King
03.2015 - 04.2018
High School Diploma -
Norman Thomas High School