Devin Marshall
Dallas,TX
Summary
Results-oriented Analyst skillful in managing and breaking down large volumes of information. Proactive at heading off issues in operations, workflow and production by uncovering trends affecting business success.
Overview
9
9
years of professional experience
Work History
Financial Advocate
Conifer Health Solutions
Dallas, TX
10.2016 - Current
- Evaluating documentation to determine eligibility based on the policy.
- Monitor workflow for outliers and or trends
- Accurately document the determination of the eligibility based on the polices guidelines.
- Complete special projects while carrying out day to day duties.
Collections Agent
Kohl's Contact Center
Dallas, TX
07.2015 - 10.2016
- Maintained high volume of calls and met demands of busy and productive group.
- Complied with company practices and regulatory guidelines and kept current with changing regulations.
- Trained new team members on scripts, company services and collection strategies.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
Team Lead
24-7 Intouch
Frisco, TX
12.2012 - 06.2015
- Communicate company goals and changes in policy for the team.
- Work different stations to provide optimal coverage and meet production goals.
- Coach and train all members on team to ensure company requirements are met.
- Evaluated employee skills and knowledge regularly, training and mentoring individuals with lagging skills.
Education
No Degree - Kinesiology
Collin County Community College District
Plano, TXHigh School Diploma -
Allen High School
Allen, TX05.2010
Skills
- Very task oriented
- Demonstrates leadership and the ability to work independently
- Great interpersonal, problem solving and communication skills
- Multitasking abilities and time-management awareness
- Experience in healthcare revenue cycle
- Knowledge of Epic, ACE program
- Experience with Microsoft Excel and word
Timeline
Financial Advocate
Conifer Health Solutions
10.2016 - Current
Collections Agent
Kohl's Contact Center
07.2015 - 10.2016
Team Lead
24-7 Intouch
12.2012 - 06.2015
No Degree - Kinesiology
Collin County Community College District
High School Diploma -
Allen High School
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