Devin MastersoN
Centennial,CO
Summary
Resourceful start-up founder, healthcare & technology professional, and trusted advisor with over 13 years of interdisciplinary experience. Has a record of accomplishments in creating visionary intellectual property and consistently meeting or exceeding established goals and objectives related to strategic planning, consulting, digital transformation, delivery, client management, and operations.
Overview
10
10
years of professional experience
Work History
Advisor & Board member
Sidewinder Enterprises LLC
Centennial
10.2023 - Current
- Joined an alternative investment venture that is developing the largest natural spring aquifer in northeast America.
Founder
AndIservices LLC
Centennial
10.2021 - Current
- A visionary leader passionate about leveraging AI technologies to drive transformative impact and disrupt traditional paradigms in the Healthcare and Insurance industries.
Senior Manager
PwC, Health Industries Advisory
Centennial
10.2021 - 06.2023
- Senior leader and in the top 1% of core operations and innovation subject matter experts in the payer transformation practice
- Surpassed FY23 business development target by 393% with $5.9mil in new sales and contract extensions
- Led strategic planning, vendor sourcing and selection, and contracting for multiple large regional health plans
- Led business transformation strategy, IT & cloud architecture strategy, testing strategy, agile project planning, and project execution for a major BCBS plan’s platform consolidation program
- Led Portfolio and Product strategy & business process redesign for a major BCBS plan
- Created new intellectual property, capabilities & service offerings, and led thought leadership for enterprise platforms, government mandates, and digital operations transformation
- Received awards for whole leadership, business acumen, relationships, and technical and digital.
Senior Manager
Cognizant Technologies Solutions
Centennial
03.2018 - 10.2021
- Served as the North American Lead for the Delivery Excellence team
- Led program management for the Healthcare Bpaas (business process as a service) business, which requires complex management of interdependent business units: Consulting, Infrastructure, Product Development, Digital Operations, and QE&A
- Led the strategic realignment of the TriZetto business, which required building and maintaining relationships with senior executives, cultivating client satisfaction, creating and executing business transformation and improvement strategies, and establishing cross-functional governance
- Successfully drove Hosted product stabilization and support planning on a billion-dollar platinum and strategic account portfolio
- Oversaw the development and implementation of end-to-end business improvement strategy focused on process maturity, product and service quality, and ‘pivot to digital' imperatives
- Initiatives have produced cost reduction, increase in delivery quality, value creation, and positive client satisfaction results.
Senior Manager
Cognizant Technologies Solutions
Scottsdale
02.2017 - 03.2018
- Served as the outsourced Front-End Department Head and special projects leader with six multifunctional teams, a headcount of 96, and two mailrooms for a multi-billion-dollar Medicaid payer
- Responsible for day-to-day account management, client engagement, inventory management, meeting contractual and service level obligations, P&L, forecasting, team development, automation, and improvement projects
- Led end-to-end process improvement initiatives and business transformation, which resulted in the successful development and implementation of 68 product enhancements
- Successfully improved P&L by 34%, increased data entry accuracy by 28%, increased productivity by 48%, decreased invalid claims rejections by 95%, reduced 76% of the claims backlog and improved the use of technology and analytics within business to achieve this success
- Developed new business focused on configuration automation and lead the successful delivery of these new tools and processes, which resulted in a 90% reduction in human error.
Service Delivery Lead
TriZetto, A Cognizant Company
Englewood
06.2014 - 02.2017
- Served as the client facing account manager and overall engagement owner responsible for hosted software on a $153 million client portfolio comprised of Medicare, Commercial, and Medicaid lines of business
- Cognizant awards: “Shining Star”, “Power Star
Education
Bachelor of Science - Health Administration
Creighton University
Omaha, NE01-2009
Skills
- Entrepreneurial vision & strategic planning
- Start-ups
- Leadership & team development and core values management
- Product development & management
- Management consulting and program execution
- Business transformation and change management
- Sourcing strategy, vendor selection, and contracting
- Client & account management and delivery
- Key performance indicators and process improvements & automation
- Program & project management
- New business pursuits
- Forecasting and budget
- Risk management
- Provider operations management
Timeline
Advisor & Board member
Sidewinder Enterprises LLC
10.2023 - Current
Founder
AndIservices LLC
10.2021 - Current
Senior Manager
PwC, Health Industries Advisory
10.2021 - 06.2023
Senior Manager
Cognizant Technologies Solutions
03.2018 - 10.2021
Senior Manager
Cognizant Technologies Solutions
02.2017 - 03.2018
Service Delivery Lead
TriZetto, A Cognizant Company
06.2014 - 02.2017
Bachelor of Science - Health Administration
Creighton University