Devin Mckissick
Rosen Hotels & Resorts
Orlando,FL
1
Certification
13
years of professional experience
Professional security Manager with strong experience in managing and safeguarding facilities and assets. Expertise in risk assessment, incident response, and security protocols. Strong focus on team collaboration and achieving results. Reliable and adaptable, with keen ability to handle changing needs and ensure safety and compliance. Skilled in conflict resolution, surveillance systems, and emergency preparedness. Known for integrity, vigilance, and effective communication.
Work History
Night Auditor
11 Months- Reconciled daily financial transactions and maintained accurate records.
- Managed guest check-ins and check-outs efficiently during night shifts.
- Conducted nightly audits of revenue, ensuring compliance with hotel policies.
- Provided exceptional customer service to resolve guest inquiries and issues.
- Coordinated with management to address discrepancies in financial reporting.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Demonstrated proficiency in various software systems used for reservation management, billing adjustments, and report generation.
- Managed high call volumes while maintaining exceptional service quality standards.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Security Supervisor
1 Year 4 Months- Prepared and submitted reports to keep management informed of security activities and developments.
- Coordinated with security personnel of 30 officers and other departments to establish safety of visitors and staff.
- Provided ongoing training for staff members on key aspects of physical security principles, such as access control systems or situational awareness techniques during routine operations.
- Increased exhibitor satisfaction by promptly addressing concerns or requests throughout the duration of each convention.
- Assisted in post-event evaluations to identify areas of improvement for future conventions and conferences.
- Collaborated with fellow convention staff to maintain venue cleanliness, creating a welcoming atmosphere for guests.
- Enhanced attendee experience by providing exceptional customer service and addressing inquiries promptly.
- Implemented crowd control measures during high-traffic events, maintaining safety and order throughout the venue.
Site Security Manager
1 Year 3 Months- Conducted regular performance reviews, providing constructive feedback for continuous improvement for Security officers
- Collaborated closely with senior leadership on strategic planning initiatives for long-term success.
- Championed process improvements that led to increased efficiency in task force operations within the organization.
- Developed and implemented security policies, procedures and systems to protect personnel, property and data.
- Monitored and evaluated performance of security personnel to identify weaknesses and provide feedback for improvement.
- Developed and implemented site security protocols to enhance safety and compliance.
- Conducted risk assessments to identify vulnerabilities and recommend mitigation strategies.
Security Manager
2 Years 5 Months- Managed a team of 30 security personnel, providing regular training for improved performance and professional growth.
- Maintained detailed records of security incidents, enabling proper analysis for future preventative measures.
- Kept team compliant with security protocols and appearance standards.
- Continuously updated knowledge on evolving security trends and best practices, incorporating relevant strategies to maintain a safe facility.
- Conducted thorough background checks on potential hires to maintain a safe working environment for all employees.
- Reduced incidents of theft and vandalism by implementing advanced surveillance systems and access control measures.
- Developed comprehensive emergency response plans to minimize business disruptions during crises situations.
- Submitted documentation for weekly payroll, managed schedules, and enforced policies.
- Oversaw contract negotiations, budget implementation, disciplinary reviews, training and manpower work schedules.
- Established strong relationships with local law enforcement, facilitating collaboration during critical events or investigations.
- Increased employee safety by conducting regular safety drills and establishing clear evacuation procedures in case of emergencies.
Security Supervisor Hilton Grand Vacations
2 Years- Closely monitored alarm systems, responding promptly to alerts and coordinating appropriate action when necessary.
- Conducted regular training sessions to enhance team performance and operational effectiveness.
- Maintained a secure environment for employees and visitors by enforcing access control policies and visitor management procedures.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Assisted with investigations into reported incidents, gathering evidence and providing detailed reports for review by management or law enforcement officials when required.
- Evaluated 20 security personnel performance regularly through unannounced drills or simulated emergency scenarios that helped identify areas for improvement and additional training needs.
Security Officer Hilton Grand Vacations
4 Years- Assisted management in developing crisis response plans tailored specifically for the unique needs of the hotel environment.
- Trained new security officers on best practices and protocols, contributing to increased team effectiveness.
- Prevented unauthorized access to restricted areas through diligent monitoring of keycard access points.
- Provided exceptional customer service to guests while maintaining a vigilant watch for potential security risks.
- Responded swiftly to alarms or calls for assistance, ensuring prompt resolution to potential threats or disturbances.
Warehouse Logistics Manager
2 Years- Analyzed labor requirements for peak seasons, adjusting staffing levels accordingly to meet increased demand without sacrificing service quality.
- Optimized storage layout for improved productivity and space utilization.
- Improved customer satisfaction by maintaining accurate inventory levels and timely fulfillment of orders.
- Managed cross-functional teams, ensuring smooth coordination between warehouse operations, procurement, and shipping departments.
- Established preventative maintenance programs for equipment to minimize downtime and ensure operational efficiency.
- Coordinated disaster recovery plans to protect critical business assets during emergencies or unforeseen events.
- Increased team productivity by providing ongoing training and development opportunities to warehouse staff.
- Conducted research to address shipping errors and packaging mistakes.
- Negotiated contracts with outside providers and rates for facility leases to minimize costs to company.
- Managed budgeting processes for the warehouse department, optimizing resource allocation while staying within financial constraints.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Developed and maintained knowledgeable and productive team of employees.
Education
Associate of Arts - Criminal Justice
High School Diploma
- Dean's List [2nd semester 2009]
- [3.28] GPA
Skills
Clear and concise report drafting
Incident reporting expertise
Risk management procedures
Safety regulations compliance
Emergency preparedness planning
Risk management strategies
Crisis management planning
Security personnel development
Training management
Resource allocation management
Business continuity management
Loss prevention management
Certification
- Security Class D license
- Advance CPR/ Basic First Aid
- ServSafe Alcohol Certification
- ServSafe Food Handling Certification
- Certified Protection Officer
Timeline
Night Auditor
Drury Inn & Suites
09.2025 - CurrentRead More
Security Supervisor
Rosen Hotels & Resorts
04.2025 - CurrentRead More
Site Security Manager
Renaissance Hotel And Spa
06.2024 - 09.2025Read More
Security Manager
Hilton Grand Vacations Club
01.2022 - 06.2024Read More
Security Supervisor Hilton Grand Vacations
Hilton Grand Vacations Club
01.2020 - 01.2022Read More
Security Officer Hilton Grand Vacations
Hilton Grand Vacations Club
01.2016 - 01.2020Read More
Warehouse Logistics Manager
Walmart Distribution
01.2014 - 01.2016Read More
Waukegan High
High School Diploma
Read More
Kaiser University
Associate of Arts from Criminal Justice
Read More