Devin Mersmann
Webster,NY
Summary
Dedicated and disciplined five-year collegiate athlete with a strong foundation in teamwork, leadership, and time management. Proven excellence in customer service and customer relations, consistently delivering positive experiences through clear communication and problem-solving. Highly adaptable and solution-oriented when challenges arise, with demonstrated management skills including organization, accountability, and the ability to lead by example. Brings a strong work ethic, resilience, and a commitment to continuous improvement in fast-paced, team-driven environments.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Management Trainee - Sales and Strategies
Oaks Inc
925 Exchange St Rochester, NY 14608 United States
08.2025 - Current
- Developed and implemented sales strategies to enhance market penetration and customer engagement.
- Analyzed market trends to identify opportunities for revenue growth and competitive advantage.
- Collaborated with cross-functional teams to streamline sales processes and improve operational efficiencies.
- Conducted training sessions for new hires on sales techniques and company policies to boost performance.
- Managed customer relationships, ensuring satisfaction and fostering long-term loyalty through personalized service.
- Strengthened relationships with existing customers through regular follow-ups, ensuring timely resolution of any issues or concerns they might have had about products/services offered.
- Provided excellent after-sales service, ensuring customer satisfaction and driving repeat business.
- Increased sales by implementing effective sales strategies and building strong customer relationships.
Assistant Manager
Dollar General
Alfred Station, NY
03.2025 - 07.2025
- Organized training sessions for new hires to enhance workplace integration.
- Established processes for monitoring customer satisfaction metrics.
- Resolved conflicts among team members to maintain a positive work environment.
- Assisted in developing operational strategies to improve efficiency and productivity.
- Managed customer service inquiries and complaints to ensure timely resolution.
- Developed an inventory tracking system to optimize supply ordering.
- Collaborated with management on strategic planning to achieve business objectives.
Lead Sales Key Holder
Dollar General
Alfred Station, NY
06.2023 - 03.2025
- Oversaw daily sales floor operations, ensuring effective customer service and merchandising.
- Assisted in creating marketing materials to promote store events and specials.
- Conducted regular inspections of merchandise for quality assurance.
- Managed opening and closing duties, including counting register funds and reconciling tills.
- Trained new staff on product knowledge and customer service techniques.
- Implemented company policies regarding cash handling and safety regulations.
Warehouse Associate
Amazon
Lancaster, NY
11.2021 - 02.2023
- Facilitated loading of finished goods onto delivery vehicles as required.
- Maintained adherence to safety protocols, ensuring a safe working environment.
- Processed incoming shipments, verifying item accuracy against purchase orders.
- Prepared parcels for shipping using appropriate packing materials for protection during transit.
- Collaborated with team members to enhance task completion efficiency and accuracy.
- Interpreted computer-generated move tickets, put-away labels, and delivery labels for proper merchandise movement.
Education
BBA - Business Administration
Alfred State College
Alfred, NY05-2025
Associate of Applied Science - Computer Information Systems
Alfred State College
Alfred05-2023
Minor - Information Technology
Alfred State College
Alfred, NY05-2023
Skills
- Succession planning
- Retail operations management
- Recruitment and hiring
- Project management
- Financial reporting
- Promotional planning
- Computer skills
- Problem solving
- Time management
- Account Management
- Sales
- Customer Service
Certification
- Currently enrolled in "Google Data Analytics Professional Certificate"
Education and Training
other,other,other
Timeline
Management Trainee - Sales and Strategies
Oaks Inc
08.2025 - Current
Assistant Manager
Dollar General
03.2025 - 07.2025
Lead Sales Key Holder
Dollar General
06.2023 - 03.2025
Warehouse Associate
Amazon
11.2021 - 02.2023
BBA - Business Administration
Alfred State College
Associate of Applied Science - Computer Information Systems
Alfred State College
Minor - Information Technology
Alfred State College