Devin Moore
Seattle,WA
Summary
Travel-oriented worker seeking new roles and challenges in creative, technical, and project management roles Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
16
16
years of professional experience
11
11
years of post-secondary education
2
2
Certifications
Work History
Warehouse Lead
Safeway
11.2023 - Current
- Process lead for personal shopping department in online order fulfillment
- Responsible for training new hires in fulfillment processes and ensuring that best practices and regulations are followed in completing customer orders
- Provides guidance to other leads including decision-making around outages and order problems to balance profit and customer satisfaction while maintaining a safe and secure work environment.
QA Test Engineer
Microsoft
08.2019 - 12.2021
- Performed a variety of testing roles in support of the Microsoft Surface team, including but not limited to MSI extraction, UEFI, benchmarking, video and audio consumption, and power for Microsoft Surface Hub, Surface Pro, Surface Laptop, and Surface Studio products as well as a variety of external creative and office software such as GIMP, Blender and Adobe Creative Cloud.
Program Assistant
Harborview Injury Prevention & Research Center (HIPRC)
04.2017 - 10.2018
- Responsible for coordinating researchers from across the country and formatting presentations for a cohesive experience in a series of webinars and turning them into a learning module capable of earning income for the center and providing a resource for continuing education credits for medical professionals around the world.
Data Analyst
University of Washington
01.2016 - 02.2017
- Performed data analysis and error message design and coding for the Resuscitation Outcomes Consortium
- Primary duties included writing code to check for errors written in Perl using MySQL workbench, creating checks for data entered by nurses for consistency within and between forms, and making accessible and clear messaging to direct and instruct users on proper data entry.
Escalation Specialist
Nintendo
06.2015 - 01.2016
- Customer service via phone, live chat and email
- Duties initially included primarily technical support and product knowledge, job role was expanded to supervisor contact line for escalated situations to assist front-line agents as well as scheduling assistance and balancing agent staffing levels to meet contact center needs on a real-time basis to ensure customers on all forms of contact and language needs were being assisted in a timely and efficient manner.
Customer Service Specialist
Nordstrom Direct
08.2013 - 08.2014
- Provided sales support for customers as well as in-store agents by coordinating orders, researching and providing product details, tracking shipments, and other activities as needed
- Contacts were managed via phone, email, and live chat assisting anywhere from one to four customers concurrently.
Property Master
Halfway Home Productions
06.2013 - 07.2013
- Managing and creating props, purchasing set pieces and props, set dressing, maintaining film continuity, coordinating art department activity.
Production Assistant
Halfway Home Productions
05.2013 - 06.2013
Diamond and Jewelry Consultant
Blue Nile
10.2012 - 02.2013
- Hired as a seasonal employee
- Duties included offering guidance and education to customers as well as driving sales and facilitating returns, repairs, and exchanges of product.
Campus Representative
Ubisoft
01.2009 - 06.2012
- Managing area brand representation and increase brand awareness, driving sales, maintaining online presence via social media, upholding relationships with local retail outlets, and organizing, planning, and running events designed to familiarize students with product.
Assistant Teacher
Haines Borough School District
06.2009 - 08.2009
- Aiding student learning, maintaining classroom environment, educating problem students, aide for special needs student, and developing emotional rapport with students during summer learning program.
Team Member
SantaPlus
11.2008 - 12.2008
- Register duty, photography duty, customer relations, maintaining a positive attitude and easing high-stress customers and shoppers, working long hours including overtime, full day, and emergency shifts, providing a pleasant holiday experience to associate with keepsakes
Education
Bachelor of Science (BS) - Biology, General
University of Washington
01.2007 - 05.2012
Bachelor of Arts (B.A.) - Anthropology
University of Washington
01.2007 - 05.2012
Skills
Customer Service
Time Management
Critical Thinking
Interpersonal Communication
Problem-Solving
Data Entry
Customer Relationships
Supervisory Experience
Active Listening
Multitasking
Certification
Agile Project Management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Agile Project Management
03-2024
Warehouse Lead
Safeway
11.2023 - Current
Foundations of User Experience Design
07-2023
QA Test Engineer
Microsoft
08.2019 - 12.2021
Program Assistant
Harborview Injury Prevention & Research Center (HIPRC)
04.2017 - 10.2018
Data Analyst
University of Washington
01.2016 - 02.2017
Escalation Specialist
Nintendo
06.2015 - 01.2016
Customer Service Specialist
Nordstrom Direct
08.2013 - 08.2014
Property Master
Halfway Home Productions
06.2013 - 07.2013
Production Assistant
Halfway Home Productions
05.2013 - 06.2013
Diamond and Jewelry Consultant
Blue Nile
10.2012 - 02.2013
Assistant Teacher
Haines Borough School District
06.2009 - 08.2009
Campus Representative
Ubisoft
01.2009 - 06.2012
Team Member
SantaPlus
11.2008 - 12.2008
Bachelor of Science (BS) - Biology, General
University of Washington
01.2007 - 05.2012
Bachelor of Arts (B.A.) - Anthropology
University of Washington
01.2007 - 05.2012