Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Timeline
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Devin Moore

Seattle,WA

Summary

Travel-oriented worker seeking new roles and challenges in creative, technical, and project management roles Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

16
16
years of professional experience
11
11
years of post-secondary education
2
2
Certifications

Work History

Warehouse Lead

Safeway
11.2023 - Current
  • Process lead for personal shopping department in online order fulfillment
  • Responsible for training new hires in fulfillment processes and ensuring that best practices and regulations are followed in completing customer orders
  • Provides guidance to other leads including decision-making around outages and order problems to balance profit and customer satisfaction while maintaining a safe and secure work environment.

QA Test Engineer

Microsoft
08.2019 - 12.2021
  • Performed a variety of testing roles in support of the Microsoft Surface team, including but not limited to MSI extraction, UEFI, benchmarking, video and audio consumption, and power for Microsoft Surface Hub, Surface Pro, Surface Laptop, and Surface Studio products as well as a variety of external creative and office software such as GIMP, Blender and Adobe Creative Cloud.

Program Assistant

Harborview Injury Prevention & Research Center (HIPRC)
04.2017 - 10.2018
  • Responsible for coordinating researchers from across the country and formatting presentations for a cohesive experience in a series of webinars and turning them into a learning module capable of earning income for the center and providing a resource for continuing education credits for medical professionals around the world.

Data Analyst

University of Washington
01.2016 - 02.2017
  • Performed data analysis and error message design and coding for the Resuscitation Outcomes Consortium
  • Primary duties included writing code to check for errors written in Perl using MySQL workbench, creating checks for data entered by nurses for consistency within and between forms, and making accessible and clear messaging to direct and instruct users on proper data entry.

Escalation Specialist

Nintendo
06.2015 - 01.2016
  • Customer service via phone, live chat and email
  • Duties initially included primarily technical support and product knowledge, job role was expanded to supervisor contact line for escalated situations to assist front-line agents as well as scheduling assistance and balancing agent staffing levels to meet contact center needs on a real-time basis to ensure customers on all forms of contact and language needs were being assisted in a timely and efficient manner.

Customer Service Specialist

Nordstrom Direct
08.2013 - 08.2014
  • Provided sales support for customers as well as in-store agents by coordinating orders, researching and providing product details, tracking shipments, and other activities as needed
  • Contacts were managed via phone, email, and live chat assisting anywhere from one to four customers concurrently.

Property Master

Halfway Home Productions
06.2013 - 07.2013
  • Managing and creating props, purchasing set pieces and props, set dressing, maintaining film continuity, coordinating art department activity.

Production Assistant

Halfway Home Productions
05.2013 - 06.2013

Diamond and Jewelry Consultant

Blue Nile
10.2012 - 02.2013
  • Hired as a seasonal employee
  • Duties included offering guidance and education to customers as well as driving sales and facilitating returns, repairs, and exchanges of product.

Campus Representative

Ubisoft
01.2009 - 06.2012
  • Managing area brand representation and increase brand awareness, driving sales, maintaining online presence via social media, upholding relationships with local retail outlets, and organizing, planning, and running events designed to familiarize students with product.

Assistant Teacher

Haines Borough School District
06.2009 - 08.2009
  • Aiding student learning, maintaining classroom environment, educating problem students, aide for special needs student, and developing emotional rapport with students during summer learning program.

Team Member

SantaPlus
11.2008 - 12.2008
  • Register duty, photography duty, customer relations, maintaining a positive attitude and easing high-stress customers and shoppers, working long hours including overtime, full day, and emergency shifts, providing a pleasant holiday experience to associate with keepsakes

Education

Bachelor of Science (BS) - Biology, General

University of Washington
01.2007 - 05.2012

Bachelor of Arts (B.A.) - Anthropology

University of Washington
01.2007 - 05.2012

Skills

Customer Service

Certification

Agile Project Management

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Agile Project Management

03-2024

Warehouse Lead

Safeway
11.2023 - Current

Foundations of User Experience Design

07-2023

QA Test Engineer

Microsoft
08.2019 - 12.2021

Program Assistant

Harborview Injury Prevention & Research Center (HIPRC)
04.2017 - 10.2018

Data Analyst

University of Washington
01.2016 - 02.2017

Escalation Specialist

Nintendo
06.2015 - 01.2016

Customer Service Specialist

Nordstrom Direct
08.2013 - 08.2014

Property Master

Halfway Home Productions
06.2013 - 07.2013

Production Assistant

Halfway Home Productions
05.2013 - 06.2013

Diamond and Jewelry Consultant

Blue Nile
10.2012 - 02.2013

Assistant Teacher

Haines Borough School District
06.2009 - 08.2009

Campus Representative

Ubisoft
01.2009 - 06.2012

Team Member

SantaPlus
11.2008 - 12.2008

Bachelor of Science (BS) - Biology, General

University of Washington
01.2007 - 05.2012

Bachelor of Arts (B.A.) - Anthropology

University of Washington
01.2007 - 05.2012

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Devin Moore