Devin Nokes
Portland,TN
Summary
Experienced with creating and delivering comprehensive training programs tailored to diverse audiences. Utilizes engaging instructional methods to facilitate effective learning and skills development. Track record of enhancing team performance through interactive and collaborative training sessions.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Patient Enrollment Specialist 2
Carebridge Medical Group
08.2024 - Current
- I am Apart of the Inbound team where I schedule and reschedule Initial and annual appointment. Reschedule Follow up appointments, and actively listen to members to address any concerns the member may have. After getting all the information I can gather, I transfer to the Appropriate Department for further assistance. I assist with shadowing and reverse-shadowing new and current employees transitioning to Inbound. I explain the processes in greater detail, Explaining the why, and when this process should be used. I ensure that our processes and the quality of our calls meet CareBridge standards,
PATIENT QUALITY ADVOCATE/CNA
Mckendree Village
02.2024 - 08.2024
- In this position I would Supervise Techs ensuring patient care, and documentation were being properly completed. Also, would address and investigate complaints from patients. Ensuring the patients feel comfortable and satisfied in their home. I also assisted with ADL’s.), I led monthly coaching sessions focused on documentation processes. I performed audits to identify areas for improvement and provided Coaching.
CNA
White House Health Care
01.2022 - 01.2024
- I was performing patient care, and assisting with ADL’s. Also assisting in activities, charting on the patient care.
CNA
Green Hills Center for Rehab and healing
10.2022 - 10.2023
- In this position I was a contract CNA, I worked as a floater on all three floors. So, I worked in Long term care, Skilled, and Assisted Living. Assisting residents with ADLs.
Education
HIGH SCHOOL DIPLOMA -
His homeschool Academy
white house, TN12.2019
Skills
- Microsoft Office
- Long term care 3 years
- Skilled CNA 3 years
- Dementia and Alzheimer’s care
- Customer service
- Problem solving
- Hospice care
- Training
- Call center
- Leadership
Certification
CNA License - 213395
Timeline
Patient Enrollment Specialist 2
Carebridge Medical Group
08.2024 - Current
PATIENT QUALITY ADVOCATE/CNA
Mckendree Village
02.2024 - 08.2024
CNA
Green Hills Center for Rehab and healing
10.2022 - 10.2023
CNA
White House Health Care
01.2022 - 01.2024
HIGH SCHOOL DIPLOMA -
His homeschool Academy
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