Dedicated healthcare professional with extensive experience in patient care coordination, administrative support, and healthcare operations. Proven ability to leverage exceptional communication skills for managing patient interactions and facilitating the seamless flow of information. In-depth knowledge of healthcare procedures and administrative protocols ensures efficient service delivery while enhancing patient satisfaction. Recognized for strong teamwork capabilities and adaptability to evolving needs, consistently focused on achieving results that benefit both patients and the organization.
Work History
Patient Services Specialist 2
4 Years 7 Months
Baylor Scott and White | 01.2022 - Current
Responsible for direct patient care in check in, scheduling, and documentation of procedures.
Responsible for ensuring correct billing and insurance information on file
Helping to coordinate between providers, staff, and patients and ensuring quality patient experience.
Cross trained on all floors and able to fill in when needed in any position
City Carrier
2 Years
United States Postal Service | 01.2020 - 01.2022
Responsible for organizing and delivering to over 2200 addresses daily.
In charge of handling customer orders and requests in a timely manner.
Responsible for express, time sensitive deliveries, and restricted mail.
Sales Manager
2 Years
Best Western Plus | 01.2018 - 01.2020
Created marketing plans for the hotel to increase leads and revenue.
Negotiated rates and contracts with national and local businesses.
Facilitated corporate partnerships.
Presenting quarterly hotel earnings and projected rates
Customer Service Manager
1 Year
Rodney Young Insurance | 01.2013 - 01.2014
Handling opening and closing procedures.
Arranged for best policy pricing and coverage for clients.
Handled financials and statements to ensure sales budgets were met.
Office Manager
3 Years
Beautiful Abilities | 01.2010 - 01.2013
Scheduled marketing events for clients and families.
Arranged for special events catering to hiring of new talent.
Responsible for training new hires and onboarding to reduce turnover.