Janae Squires

Maintains daily performance that lines up with our Mission Statement, Core Values and our Why

Greets patients, thoroughly reviews patients charts, and updates patient demographics accordingly

Handles front desk activities ensuring smooth and efficient overall day-to-day operations with a calm and pleasant tone - reports any inefficiencies or recommendations to Front Desk Manager

Serves as a quality control check for patient flow and satisfaction

Reviews assigned provider schedules two weeks out which includes checking for scheduling conflicts and rescheduling accordingly

Prints all cosmetic superbills for the next day and prepares medical superbills accordingly

Reviews all transactions at the end of day or prior to leaving for the day to ensure accuracy

• Correctly identifies and collects patient demographic information in accordance with organization standards
• Reaches out to patients to schedule an appointment as defined
• Performs medical necessity checks as necessary for scheduled services, communicates options to patient if appointment fails
• Informs patients of any issues with securing the financial account for their encounter
• Completes out-of-pocket estimations as requested by patients
• Provides training and education as needed
• Completes other duties assigned by manager. Cross-training between various departments will take place to ensure coverage
• Provides exceptional customer service to patients which establish a positive first impression of Northwestern Medicine. Exceeds all consumer requests and alerts management of issues or concerns that require escalation

• Correctly identified and collected patient demographic information in accordance with organization standards
• Reached out to patients to schedule an appointment as defined
• Performed medical necessity checks as necessary for scheduled services, communicated options to patient if appointment fails
• Informed patients of any issues with securing the financial account for their encounter
• Completed out-of-pocket estimations as requested by patients
• Provided training and education as needed
• Completed other duties assigned by manager. Cross-training between various departments will take place to ensure coverage
• Provided exceptional customer service to patients which establish a positive first impression of Northwestern Medicine. Exceeded all consumer requests and alerts management of issues or concerns that require escalation

• Politely and promptly answered and appropriately triaged department telephone calls in an efficient, professional manner
• Correctly identified and collected patient demographic information in accordance with hospital standards
• Scheduled appointments in centralized scheduling system, in accordance with AIDET service standards using scripted language for greeting the caller, reviewing the scheduling activity and summarizing the transaction at the end of the call
• Consistently practiced Patients First philosophy and adheres to high standards of customer service
• Is proactive in preventing issues with patient visits by double checking type of test, preps required, assuring no conflict with other tests, verifying time and location, communicating relevant information and documenting order retrieval in notes for check-in person
• Communicated information to the patient regarding questions about physician referrals, insurance referrals and consultations
• Interacted with various hospital departments and physician’s offices to effectively schedule and direct patients through the NMHC systems in a patient/customer friendly manner
• When necessary, requested interpreter services for patients visit with the Patient Representative Department. Utilized the language line of the hospital to schedule patients who require interpretation service

• Greeted and established positive first impressions with department patients
• Obtained and verified patient demographics, clinical/data orders, and financial and insurance information
• Educated patients regarding hospital policies, procedures, expectations, and financial liabilities
• Obtained, interpreted, and documented all pertinent financial and insurance information regarding eligibility, verification, precertification, and authorization requirements, and co-payments
• Determined and assigned company/plan codes, and completed assignment of payor priorities
• Requested, accepted, and posted payments for services
• Interacted with various hospital departments and physicians’ offices to effectively direct patients through the NMH system in a patient/customer-friendly manner
• Promoted accuracy and timeliness of data processing

• Greeted patients/visitors in a courteous and friendly manner, and offered assistance to ensure patient comfort
• Scheduled office appointments and maintained an accurate appointment log for the Physician
• Processed registration data on all patients entering the clinic
• Scheduled surgeries, PASS Interview telephone calls, and outside referrals for patients as directed by the Physician
• Screened telephone calls and conveyed messages in an accurate and timely manner
• Scheduled follow-up tests, procedures, and referrals as directed by the Physician
• Gave instructions to patients as directed by the Physician
• Helped to maintain a HIPAA compliant environment by ensuring all office and patient protocols are met

• Greeted patients and visitors in a courteous and professional manner
• Maintained an accurate and organized appointment log
• Processed registration data on all patients entering the clinic
• Performed billing and bookkeeping functions
• Checked office inventories and ordered office and clinical supplies when needed
• Helped to maintain a HIPAA compliant environment by ensuring all office and patient protocols are met
• Worked to achieve open lines of communication back to and from the hospital
• Managed and reported customer satisfaction feedback to ensure expectations were met

• Registered and discharged patients accordingly
• Prepared, maintained, and submitted electronic and manual reports as required
• Directed and accompanied patients needing emergency care
• Verified medical benefit coverage for all inpatients and walk-ins
• Arranged for bed assignments by contacting the appropriate nursing station
• Demonstrated the ability to work with a variety of patient populations
• Performed billing and bookkeeping functions
• Checked and verified all patient information was ready and processed for the physician on staff

• Used specified cleaning/disinfecting/sanitizing agents. Followed specific procedures, work patterns, and routines for assigned areas within the hospital or at the Health Services Buildings
• Cleaned equipment and notified team leader of equipment needing repair; reports safety hazards to director
• Ensured patient rooms are cleaned for admission and discharge patients, ensuring that infection control protocols were met; ensured a safe, clean, attractive environment for patients, staff, and visitors at all times
• Planned/organized work for assigned shifts to properly utilize time, resources, and supplies to ensure work assignments were completed in a timely manner
• Always notified appropriate nursing personnel of patient requests
• Reported any safety or risk factors encountered while initiating and maintaining appropriate safety measures
• Responded appropriately and assisted others in emergency situations in a calm/effective demeanor
• Always strived to make good use of time; seeks out work that needed to be done; reported free time to supervisor; worked on ongoing projects; assisted others as requested

• Assisted with walking and light exercise to keep the client active
• Planned and prepared meals for the client, followed by clean-up
• Completed necessary errands for the client
• Distributed medications to the client to ensure proper dosage
• Assisted with bathing, dressing, and grooming when needed