Devin Oliva
Outgoing and friendly Barista with excellent interpersonal communication strengths. Solid experience processing payments, handling food and meeting customer demands with diligent and well-organized mentality. Certified in safe food handling.
Developed training and leadership skills in fast-paced coffeehouse environment, focusing on quality and consistency. Passionate about fostering growth and sharing knowledge, with strong emphasis on effective communication and team collaboration. Seeking to transition into new field where these skills can be utilized and further developed.
Experienced with team leadership, ensuring smooth operations and high productivity. Utilizes effective conflict resolution and strategic planning to maintain positive work environment. Track record of enhancing team performance and maintaining operational efficiency.
Work History
Shift Supervisor
5 Months- Supervised daily operations to ensure high-quality customer service and product consistency.
- Trained and mentored team members on operational procedures and Starbucks standards.
- Managed inventory levels, ensuring timely stock replenishment and minimizing waste.
- Implemented efficient workflow processes that improved service speed during peak hours.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
Barista Trainer
9 Months- Learned beverage preparation techniques and equipment usage to ensure high-quality coffee service.
- Assisted in maintaining cleanliness and organization of workstations during peak hours.
- Supported training sessions for new baristas, fostering a collaborative learning environment.
- Adapted quickly to changing customer preferences and menu updates to enhance guest experiences.
Barista
2 Years 5 Months- Crafted high-quality beverages according to standardized recipes and customer preferences.
- Provided exceptional customer service, enhancing overall guest experience and satisfaction.
- Operated espresso machines and brewing equipment safely and efficiently.
- Maintained cleanliness and organization of workstations, ensuring compliance with health standards.
Server
5 Months- Delivered exceptional customer service, ensuring guest satisfaction and repeat visits.
- Managed multiple tables efficiently during peak hours, enhancing dining experience.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Trained new servers on menu items, service protocols, and customer engagement techniques.
Server
11 Months- Monitored dining area for cleanliness and organization, maintaining high standards of presentation.
- Processed orders accurately using point-of-sale system, minimizing errors in transactions.
- Resolved customer complaints promptly, fostering positive relationships and loyalty.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.