Devin Patrick
Gulf Breeze,FL
Summary
Highly driven General Manager successful at implementing strategic approaches to drive profitability and sales. Recognized for performance excellence in operations and customer care. Successful at motivating, training and developing team members to drive profitability in a highly competitive market. Held numerous positions within the call center management including operations, training and administration. Industries serviced are travel, e-commerce, retail and event organization. Worked in a global environment where I have managed onshore and offshore
Overview
13
13
years of professional experience
Work History
General Manager
Vidacann/Planet13
11.2021 - Current
- Oversee dispensary operations, ensuring regulatory compliance and exceptional customer service
- Managed product delivery for the Florida Panhandle while maintaining top sales in the company
- Created a positive work environment by developing team-building activities
- Trained employees in the responsibilities, policies and procedures
- Recruited, interviewed and hired qualified staff for open positions
- Created schedules and monitored payroll to remain within budget
- Built and maintained loyal, long-term customer relationships through effective account management
- Prepared staff work schedules and assigned team members to specific duties
Assistant Manager
VidaCann
11.2019 - 11.2021
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Generated repeat business through exceptional customer service.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Increased sales through effective merchandising strategies and targeted promotions.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various projectstasks.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
Sales Associate
VidaCann
05.2019 - 11.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Solved customer challenges by offering relevant products and services.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Remote Training Manager
Working Solutions
01.2012 - 04.2019
- Evaluating inefficiencies in training content and materials that need updating to generate higher productivity and reduce agent errors
- Leading programs to assist employees with transition due to technological changes in acquisitions and mergers
- Communicating with management, trainers and team members to ensure company KPI’s exceeded expectation
- Developed PIP program for lower-level employees
- Conducting orientation programs and arranging on-the-job training for new hires
- Resolving any specific problems and tailoring training programs as necessary
- Results: Garnered respect as a top performer from colleagues and direct reports while being assigned to special projects teams and the launching of new accounts with new clients; CEM Award Recipient; and TATA’s Rewards & Recognition Honoree
- Egencia Team Leader: Directly coached and managed a team of 25
- Star Alliance Coordinator: Corporate Travel Account Manager and Trainer
- Lead Sales Trainer for 1-800-FLOWERS
- Training Team Leader
- Quality Coach Team Leader
- Expedia
Education
Wilma Boyd School of Travel
Pittsburgh, PA02.1993
Skills
- Excellent leadership and communication skills
- Ability to work in a fast-paced environment
- Handle multiple tasks simultaneously
- Dependable
- Responsible
- Personable
- Professional
- Flexible
- Adaptable
Training
- Time Management Workshops
- Dealing with Difficult People
- Customer Service 101
- Effective Coaching Techniques
Timeline
General Manager
Vidacann/Planet13
11.2021 - Current
Assistant Manager
VidaCann
11.2019 - 11.2021
Sales Associate
VidaCann
05.2019 - 11.2021
Remote Training Manager
Working Solutions
01.2012 - 04.2019
Wilma Boyd School of Travel
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