Devin-Rain Mazotti
Gainesville,FL
Summary
Dynamic Registered Behavior Technician with a proven track record at Behavioral Innovations, enhancing client communication and fostering positive behavior changes. Skilled in Applied Behavior Analysis and exceptional at teamwork, I've significantly contributed to treatment planning and outcomes. Expert in technology tools for data analysis and adept at building rapport with clients and families, ensuring comprehensive care and optimal results.
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Registered Behavior Technician
Behavioral Innovations
07.2023 - 05.2024
- Developed rapport with clients and families, fostering trust and open communication essential to successful treatment outcomes.
- Utilized technology tools for data collection and analysis, streamlining the process of monitoring client progress and informing treatment plan adjustments.
- Enhanced client''s communication skills through the use of visual aids, social stories, and roleplaying activities.
- Promoted positive behavior change by utilizing reinforcement strategies, token economies, and behavior contracts.
- Kept accurate records by documenting progress and adhering to prescribed behavior plan.
- Collaborated with multidisciplinary team members for comprehensive treatment planning and optimal outcomes.
- Empowered clients to self-advocate by teaching them effective communication strategies and adaptive coping mechanisms.
Server, Cashier
Chick-fil-A
01.2020 - 01.2021
- Served food and beverages promptly with focused attention to customer needs.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Customer Service, Cashier, Bakery Clerk
Publix
08.2017 - 01.2019
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Met customer service goals and exceeded customer expectations.
- Processed customer orders and accurately handled payment transactions.
- Assisted in training new employees, ensuring they were knowledgeable about company policies and procedures.
- Conducted inventory counts regularly, ensuring accurate stock levels were maintained at all times.
- Enhanced store atmosphere with meticulous organization and cleanliness of bakery section, contributing to welcoming environment for customers.
Education
High School Diploma -
Gainesville High
Gainesville FL06-2019
Skills
- Discrete Trial Training
- Social Skills Development
- Applied Behavior Analysis
- Time Management
- Cash Handling
- Employee Training
- Problem-solving abilities
- Teamwork and Collaboration
- Multitasking Abilities
- Customer Service
- Safe Food Handling
- Tableside Etiquette
- POS operation
- Professionalism
Certification
- RBT - Registered Behavior Technician
- CPR certification
Languages
English
Full Professional
American Sign Language
Limited Working
Timeline
Registered Behavior Technician
Behavioral Innovations
07.2023 - 05.2024
Server, Cashier
Chick-fil-A
01.2020 - 01.2021
Customer Service, Cashier, Bakery Clerk
Publix
08.2017 - 01.2019
High School Diploma -
Gainesville High
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