Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Devin Rauch

Coward,SC

Summary

Energetic and quick-learning individual ready to provide a positive attitude, customer service skills, and problem-solving abilities to a new professional challenge.

Overview

3
3
years of professional experience

Work History

Dispatcher

Jordan And Sons Plumbing And Electrical
08.2021 - Current
  • Enhanced communication with technicians by maintaining updated contact information and utilizing clear, concise language during dispatches.
  • Reduced errors in dispatch logs by implementing a thorough double-check system for all entries.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
  • Implemented new software systems that improved efficiency.
  • Promoted teamwork among colleagues by proactively assisting others when needed.
  • Streamlined the dispatch process by organizing resources and routes.
  • Provided exceptional customer service to callers.
  • Trained new dispatchers on company protocols, contributing to a well-prepared team of professionals.
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.

Scheduler

Comfort Keepers In Home Care
01.2021 - 08.2021
  • Optimized scheduling processes by implementing efficient software tools and organizational systems.
  • Streamlined project timelines through close collaboration with cross-functional teams
  • Consistently met deadlines by effectively allocating resources, tracking progress, and making necessary adjustments to schedules as needed.
  • Maintained high levels of customer satisfaction through diligent scheduling coordination, ensuring all deliverables were met within agreed timeframes.
  • Collaborated with HR personnel to ensure adequate staffing levels were maintained during peak periods while minimizing overtime costs.
  • Reduced scheduling conflicts and ensured timely execution of tasks through proactive rescheduling and resource allocation adjustments.

Education

High School Diploma -

Grace Christian Home School
Florence, SC

Skills

  • Excel (5 years)
  • Microsoft Word (5 years)
  • Route Navigation
  • Schedule Management
  • Data Entry
  • Prioritizing Calls
  • Customer Relationship Management
  • Time Management
  • Computer Proficiency
  • Organizational Skills
  • Decision Making
  • Team Coordination
  • Critical Thinking
  • Adaptability
  • Telephone Etiquette
  • Attention to Detail

References

References available upon request.

Timeline

Dispatcher

Jordan And Sons Plumbing And Electrical
08.2021 - Current

Scheduler

Comfort Keepers In Home Care
01.2021 - 08.2021

High School Diploma -

Grace Christian Home School

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Devin Rauch