Devin Ridge
Flagstaff,AZ
Summary
Experienced Emergency Communications professional with proven leadership in supervising 24/7 public safety dispatch operations. Skilled in personnel management, training coordination, quality assurance, and regulatory compliance. Demonstrated ability to oversee onboarding, scheduling, and performance evaluations while maintaining operational consistency and high service standards.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Emergency Communications Training Coordinator
Flagstaff Police Department
Flagstaff, AZ
01.2022 - Current
- Coordinate and oversee training programs for Certified Training Officers (CTOs) to ensure consistent instructional standards.
- Manage training, evaluation, and performance monitoring of all Emergency Communications Specialist (ECS) trainees.
- Track, schedule, and document required monthly training to ensure compliance with departmental and regulatory standards.
- Coordinate new-hire onboarding, including scheduling, system access, credentials, and training materials.
- Monitor and evaluate trainer performance through feedback and formal evaluations.
- Maintain accurate and compliant training records in accordance with departmental policies.
- Continuously assess and improve training programs to align with operational needs and organizational goals
Emergency Communications Supervisor
Flagstaff Police Department
Flagstaff, AZ
06.2021 - Current
- Supervise daily operations of a 24/7 Communications Center supporting 911 call handling and dispatch for police, fire, and EMS.
- Ensure compliance with policies, procedures, and applicable local, state, and federal regulations.
- Conduct monthly quality assurance reviews to evaluate performance and adherence to protocols.
- Investigate and resolve complaints, ensuring proper documentation and corrective action.
- Manage retrieval and review of 911 audio recordings for investigations, audits, and administrative purposes.
- Assist in developing and updating operational procedures and policy manuals.
- Oversee communications equipment functionality, coordinating maintenance and issue resolution.
- Maintain detailed records related to personnel, compliance, and operational activities.
- Collaborate with leadership to ensure consistency across shifts and support departmental goals.
- Develop and manage staff schedules to ensure adequate coverage.
- Continue to perform the full range of Emergency Communications Specialist duties while fulfilling supervisory responsibilities.
Emergency Communications Specialist
Flagstaff Police Department
Flagstaff, AZ
09.2017 - 06.2021
- Managed and prioritized emergency and non-emergency calls, including 911, administrative lines, and public inquiries.
- Created and dispatched calls for service, assigning appropriate units and providing critical information.
- Operated multi-channel radio and telephone systems to support law enforcement, fire, and EMS personnel.
- Monitored unit status and location to ensure efficient response coordination.
- Utilized CAD mapping systems and geographic tools for accurate location identification.
- Accessed and maintained data in ACIC/NCIC systems, ensuring accuracy and compliance.
- Provided Emergency Medical Dispatch (EMD) instructions for pre-arrival care.
- Coordinated with multiple agencies for mutual aid and emergency response.
- Maintained communications equipment and reported technical issues.
- Trained and mentored new employees, supporting skill development and performance improvement.
Detention Support Specialist
Coconino County Detention Facility
Flagstaff, AZ
10.2016 - 09.2017
- Controlled facility access and ensured safety and security of staff and inmates.
- Monitored surveillance systems and supervised inmate populations.
- Coordinated visitation schedules and maintained accurate records.
- Reviewed booking and court documentation for accuracy.
- Verified legal documentation for inmate release procedures.
Floor Supervisor
Homco Lumber and Hardware
Flagstaff, AZ
10.2014 - 10.2016
- Supervised daily store operations, including opening/closing procedures and staff scheduling.
- Trained and led front-end staff, promoting strong customer service standards.
- Managed cash handling and ensured transaction accuracy.
- Organized merchandising displays and maintained store appearance.
- Facilitated team meetings and supported employee development.
Cashier
Walmart
Flagstaff, AZ
05.2013 - 10.2014
- Processed customer transactions accurately and efficiently.
- Assisted customers with product inquiries and store navigation.
- Maintained clean and organized work areas.
Housekeeper
Little America Hotel
Flagstaff, AZ
04.2012 - 05.2013
- Maintained high cleanliness standards in guest rooms and common areas.
- Restocked supplies and responded to guest requests promptly.
Hostess
Ruby Tuesday Restaurant
Flagstaff, AZ
10.2011 - 04.2012
- Greeted and seated guests while managing reservations and waitlists.
- Supported team operations and trained new staff members.
Education
High School Diploma -
Coconino High School
Flagstaff, AZ05-2011
Skills
- Emergency Communications & 911 Operations
- Team Leadership & Staff Supervision
- Training & Onboarding
- Quality Assurance & Performance Evaluation
- Customer Relationship Management & Advocacy
- Issue Resolution & Problem-Solving
- CAD, RMS, ACIC/NCIC, and EMD Protocols
- Policy & Procedure Development
- Critical Thinking & Decision-Making Under Pressure
- Verbal and written communication
Certification
- Cardiopulmonary Resuscitation (CPR) Training
- Arizona Criminal Justice Information System (ACJIS) Training
- Emergency Medical Dispatch (EMD) Training
- Certified Training Officer (CTO)
- Fundamentals of Tactical Dispatching
Timeline
Emergency Communications Training Coordinator
Flagstaff Police Department
01.2022 - Current
Emergency Communications Supervisor
Flagstaff Police Department
06.2021 - Current
Emergency Communications Specialist
Flagstaff Police Department
09.2017 - 06.2021
Detention Support Specialist
Coconino County Detention Facility
10.2016 - 09.2017
Floor Supervisor
Homco Lumber and Hardware
10.2014 - 10.2016
Cashier
Walmart
05.2013 - 10.2014
Housekeeper
Little America Hotel
04.2012 - 05.2013
Hostess
Ruby Tuesday Restaurant
10.2011 - 04.2012
High School Diploma -
Coconino High School