Ramona Nelson
Miami,FL
Summary
Highly skilled Emergency Dispatcher with a background in efficiently managing emergency response operations. Possess strong ability to quickly assess situations, communicate effectively with diverse individuals, and coordinate with emergency services. Known for maintaining calm under pressure and making impactful decisions that ensure public safety. Have contributed to improving response times and quality of service in previous roles.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Emergency Dispatcher/Communications Training Officer
City of Miami Fire Rescue
Miami , FL
12.2021 - Current
- Received and evaluated emergency calls from the public; determined the nature of the call and provided necessary instructions.
- Provided medical instruction over the telephone while awaiting paramedics or ambulance arrival.
- Coordinated resources between responding agencies during multi-agency incidents.
- Monitored progress of trainees during courses and provided feedback on their performance.
Economic Self Sufficiency Specialist
State of Florida DCF
Miami , FL
02.2020 - 04.2021
- Assessed client's current financial situations and developed strategies for improving their overall well-being.
- Conducted in-depth economic assessments of clients to determine eligibility for assistance programs.
- Monitored changes in state laws affecting eligibility requirements for public benefit programs.
- Met regularly with clients to evaluate progress towards achieving personal goals related to economic independence.
Education
Bachelor of Science - Criminal Justice
Florida International University (FIU)
Miami, FL07-2019
Skills
- Emergency Medical and Fire Dispatcher Certification
- PST Emergency 911 Certification
- Situational Awareness
- Crisis Management
- Risk Mitigation
- Training initiatives
- Trainee Rapport
Certification
- First Aid/CPR/AED Certification -American Heart Association.
Timeline
Emergency Dispatcher/Communications Training Officer
City of Miami Fire Rescue
12.2021 - Current
Economic Self Sufficiency Specialist
State of Florida DCF
02.2020 - 04.2021
- First Aid/CPR/AED Certification -American Heart Association.
Bachelor of Science - Criminal Justice
Florida International University (FIU)
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