Devin Rodriguez-Mohr
Naples
Summary
I am a detail-oriented and adaptable individual with experience in the retail and hospitality sectors. Known for training and mentoring new team members while maximizing performance and maintaining high standards of service. As well as experienced with teamwork, contributing to seamless daily operations and collective success. I utilize strong communication skills to enhance team efficiency and resolve issues promptly and demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. I am eager to contribute to team success and further develop professional skills bringing positive attitude and commitment to continuous learning and growth.
Overview
9
9
years of professional experience
Work History
Team Member
Whole Food Market
Naples, FL
02.2019 - 12.2025
- Collaborated with team to maintain high standards of product quality and freshness.
- Assisted customers in locating products and provided knowledgeable recommendations.
- Trained new team members on store procedures and customer service best practices.
- Monitored stock levels and coordinated restocking efforts to minimize product shortages.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Trained new team members by relaying information on company procedures and safety requirements.
- Ensured smooth operations during peak periods via effective time management techniques such as delegation and task prioritization.
- Maintained clean and orderly store environment, ensuring pleasant shopping experience for customers.
- Improved customer satisfaction by quickly helping each person find desired items.
Server
The Pewter Mug
Naples, FL
03.2018 - 02.2019
- Delivered exceptional customer service in fast-paced dining environment.
- Coordinated with kitchen staff to ensure timely food preparation and delivery.
- Managed multiple tables effectively, prioritizing guest satisfaction and experience.
- Trained new servers on menu offerings, service standards, and operational procedures.
- Implemented process improvements to enhance workflow efficiency during peak hours.
- Maintained cleanliness and organization of dining area to uphold health standards.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
Server
Motor City Coney Island Grill
Naples, FL
01.2017 - 02.2018
- Enhanced team efficiency, collaborating effectively in high-pressure settings.
- Streamlined order-taking process to minimize wait times for diners.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Supervised set up of banquet food stations and coordinated service to multiple dining areas.
- Implemented process improvements to enhance workflow efficiency during peak hours.
- Coordinated with kitchen staff to ensure timely food preparation and delivery.
- Managed multiple tables effectively, prioritizing guest satisfaction and experience.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
- Consistently met or exceeded performance goals related to sales targets, customer satisfaction ratings, and order accuracy.
Education
High School Diploma -
Gulf Coast Highschool
Naples, FLSkills
- Customer service
- Positive attitude
- Teamwork and collaboration
- Problem-solving
- Attention to detail
- Following instructions
- Cleaning
- Organizing work stations
- Goal setting and achievement
- Training and mentoring
- Team building1
- Equipment maintenance
- Sales and marketing
- Adaptability and flexibility
- Willingness to learn
- POS systems
- Hospitality and accommodation
- Multitasking
- Decision-making
- Organizational skills
Timeline
Team Member
Whole Food Market
02.2019 - 12.2025
Server
The Pewter Mug
03.2018 - 02.2019
Server
Motor City Coney Island Grill
01.2017 - 02.2018
High School Diploma -
Gulf Coast Highschool