Devin Shain
Hobart ,IN
Summary
Empathetic Peer Support Specialist with proven experience to build trusting relationships with clients. Caring with genuine concern for wellbeing of peers.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Professional Cleaner
The Mop Squad
09.2022 - Current
- Provided exceptional customer service while addressing specific cleaning requests from clients.
- Demonstrated flexibility in adapting to varied work schedules for different clients'' needs.
- Delivered quality customer service to address urgent needs and cleaning requests.
- Enhanced client satisfaction by meticulously cleaning and sanitizing residential properties.
- Contributed to team efficiency by training new hires on company policies, procedures, and best practices in cleaning services.
- Ensured completion of all assigned tasks within allotted timeframes, demonstrating effective time-management skills.
- Ordered and stocked cleaning supplies based on current workload and upcoming jobs.
- Managed client relationships effectively, addressing concerns promptly and professionally while maintaining confidentiality at all times.
- Used time management and efficient cleaning methods to meet deadlines.
- Safeguarded clients'' possessions by following proper procedures during the handling of valuables and fragile items.
- Streamlined cleaning processes through the use of eco-friendly products and efficient techniques.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
- Cleaned and maintained lobbies, offices and other common areas in commercial buildings.
Restaurant Team Member
Dairy Queen Grill & Chill
04.2007 - 09.2017
- Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
- Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
- Arrived to work in uniform and presentable in appearance to meet restaurant standards.
- Greeted guests pleasantly and answered menu questions.
- Promoted a positive work environment by maintaining a professional attitude and demonstrating respect for coworkers, management, and guests alike.
- Demonstrated exceptional multitasking abilities by managing multiple tasks simultaneously during peak hours without sacrificing quality of service or attention to detail.
- Utilized strong communication skills when interacting with guests, coworkers, and management to create a welcoming atmosphere for all parties involved.
- Helped maintain high levels of cleanliness throughout the establishment, following established cleaning protocols for both front-of-house and back-of-house areas consistently.
- Improved overall efficiency by quickly learning new menu items and adapting to changes in daily specials or promotions.
Sales Associate
Picture People
10.2009 - 01.2011
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
Education
GED -
Portage Adult
Portage, IN04.2009
Skills
- Self-Motivation and Initiative
- Strong Work Ethic
- Multitasking proficiency
- Deep cleaning expertise
- Reliability and punctuality
- Customer Service
- Adaptable and Flexible
- Flexible Schedule
- Productivity and Time Management
Certification
Certified Peer Support Professional
Timeline
Professional Cleaner
The Mop Squad
09.2022 - Current
Sales Associate
Picture People
10.2009 - 01.2011
Restaurant Team Member
Dairy Queen Grill & Chill
04.2007 - 09.2017
GED -
Portage Adult