Devin Sizemore
Riverview,Florida
Overview
12
12
years of professional experience
Work History
Senior Engineering Specialist - Systems Analysis
Verizon
01.2018 - Current
- Controlled engineering activities to maintain work standards, adhere to timelines and meet quality assurance targets.
- Defined system problems, collected data, established root case and drew conclusions to solve system issues.
- Serviced internal employee's with systems and mobile device support.
- Directed troubleshooting efforts during critical incidents resulting in swift resolutions minimizing downtime.
- Monitored on-call line for after hours field support and outage communications
- Educated general public on project progress and plans through public presentations and community discussions.
- Established and maintained productive working relationships with senior management, supervisors and employees.
- Collaborated with stakeholders to identify and address technical challenges
- Increased team productivity by streamlining project management processes using the Scaled Agile framework.
- Developed comprehensive documentation for new system updates and process's to help our customer base
Network Technician
Apex Systems / Verizon Business
02.2017 - 01.2018
- Monitored work activity and escalating as needed to ensure work is completed within set objectives and SLA's.
- Coordinate/deploy resources. Contact internal and external customers to verify site readiness, activity, schedule repair.
- Swivel chaired dispatch details from one dispatch system to another to ensure all provisioning and maintenance orders are cared for.
Customer Service Representative / Review Assistant
Kepro - Intelligent Value
03.2015 - 02.2017
- Review patient records to determine all required information is present for case. Identify cases where additional non-clinical information is needed
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Process and document case discharges - accurate and timely submission of all administrative related documents to appropriate parties.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintain medical record / PHI confidentiality at all times - adhering to HIPAA policies and standards
Line Cook
TGI Fridays
05.2014 - 03.2015
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Created identical dishes numerous times daily with consistent care, attention to detail and quality.
- Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross-contamination.
Line Cook and Maintenance Detail
Houlihan's Restaurant
07.2012 - 03.2015
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Maintained well-stocked stations with supplies and spices for maximum productivity.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Grilled meats and seafood to customer specifications.
- Unloaded food supplies from distributor trucks to efficiently organize inventory.
- Handled portion control activities according to specified instructions provided by chef.
- Adapted meals based on FOH tickets while maintaining accuracy and speed of preparation.
Education
No Degree - Computer Science
West Liberty University
West Liberty, WVNo Degree - Web Design
West Virginia Northern Community College
Wheeling, WVHigh School Diploma -
Magnolia Highschool
New Martinsville, WVSkills
- Performance Monitoring
- Project Research
- Team Leadership
- Process Guides
- Work Prioritization
- Troubleshooting and Testing
- Work Prioritization
- Troubleshooting and Testing
Timeline
Senior Engineering Specialist - Systems Analysis
Verizon
01.2018 - Current
Network Technician
Apex Systems / Verizon Business
02.2017 - 01.2018
Customer Service Representative / Review Assistant
Kepro - Intelligent Value
03.2015 - 02.2017
Line Cook
TGI Fridays
05.2014 - 03.2015
Line Cook and Maintenance Detail
Houlihan's Restaurant
07.2012 - 03.2015
No Degree - Computer Science
West Liberty University
No Degree - Web Design
West Virginia Northern Community College
High School Diploma -
Magnolia Highschool