Overview
Work History
Education
Skills
Timeline
Generic

Devin Sizemore

Riverview,Florida

Overview

12
12
years of professional experience

Work History

Senior Engineering Specialist - Systems Analysis

Verizon
01.2018 - Current
  • Controlled engineering activities to maintain work standards, adhere to timelines and meet quality assurance targets.
  • Defined system problems, collected data, established root case and drew conclusions to solve system issues.
  • Serviced internal employee's with systems and mobile device support.
  • Directed troubleshooting efforts during critical incidents resulting in swift resolutions minimizing downtime.
  • Monitored on-call line for after hours field support and outage communications
  • Educated general public on project progress and plans through public presentations and community discussions.
  • Established and maintained productive working relationships with senior management, supervisors and employees.
  • Collaborated with stakeholders to identify and address technical challenges
  • Increased team productivity by streamlining project management processes using the Scaled Agile framework.
  • Developed comprehensive documentation for new system updates and process's to help our customer base

Network Technician

Apex Systems / Verizon Business
02.2017 - 01.2018
  • Monitored work activity and escalating as needed to ensure work is completed within set objectives and SLA's.
  • Coordinate/deploy resources. Contact internal and external customers to verify site readiness, activity, schedule repair.
  • Swivel chaired dispatch details from one dispatch system to another to ensure all provisioning and maintenance orders are cared for.

Customer Service Representative / Review Assistant

Kepro - Intelligent Value
03.2015 - 02.2017
  • Review patient records to determine all required information is present for case. Identify cases where additional non-clinical information is needed
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Process and document case discharges - accurate and timely submission of all administrative related documents to appropriate parties.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Maintain medical record / PHI confidentiality at all times - adhering to HIPAA policies and standards

Line Cook

TGI Fridays
05.2014 - 03.2015
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction and repeat business.
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Created identical dishes numerous times daily with consistent care, attention to detail and quality.
  • Changed and sanitized cutting boards, benches and surfaces between tasks to avoid cross-contamination.

Line Cook and Maintenance Detail

Houlihan's Restaurant
07.2012 - 03.2015
  • Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
  • Maintained well-stocked stations with supplies and spices for maximum productivity.
  • Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
  • Grilled meats and seafood to customer specifications.
  • Unloaded food supplies from distributor trucks to efficiently organize inventory.
  • Handled portion control activities according to specified instructions provided by chef.
  • Adapted meals based on FOH tickets while maintaining accuracy and speed of preparation.

Education

No Degree - Computer Science

West Liberty University
West Liberty, WV

No Degree - Web Design

West Virginia Northern Community College
Wheeling, WV

High School Diploma -

Magnolia Highschool
New Martinsville, WV

Skills

  • Performance Monitoring
  • Project Research
  • Team Leadership
  • Process Guides
  • Work Prioritization
  • Troubleshooting and Testing
  • Work Prioritization
  • Troubleshooting and Testing

Timeline

Senior Engineering Specialist - Systems Analysis

Verizon
01.2018 - Current

Network Technician

Apex Systems / Verizon Business
02.2017 - 01.2018

Customer Service Representative / Review Assistant

Kepro - Intelligent Value
03.2015 - 02.2017

Line Cook

TGI Fridays
05.2014 - 03.2015

Line Cook and Maintenance Detail

Houlihan's Restaurant
07.2012 - 03.2015

No Degree - Computer Science

West Liberty University

No Degree - Web Design

West Virginia Northern Community College

High School Diploma -

Magnolia Highschool

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Devin Sizemore