Troy J Pressley
Fort Worth
Summary
Accomplished Senior Engineering Specialist with extensive experience in network troubleshooting, infrastructure management, and regulatory compliance. Proven ability to prepare detailed reports and lead technical teams to enhance performance and ensure operational excellence.
Overview
38
38
years of professional experience
Work History
Senior Engineering Specialist
Verizon
Southlake
09.1997 - 12.2025
- Monitored and implemented network management controls for the Verizon footprint.
Continuously maintained Verizon's existing and new infrastructure. Reported to the government and to Verizon executives on all critical and major outages. - Diagnosed network problems involving a combination of hardware, software, power, and external and internal trouble incidents. Was a positive member and supervisor of skilled technicians, who implemented controls and safeguards to benefit company assets.
- Prepared detailed reports on engineering activities and results for senior management review.
- Reported to the FCC government regulatory commission on network occurrences that meet
specified criteria. Reviewed approximately 80,000 reports yearly to ensure Verizon accurately
reports outages.
Operations Supervisor
Verizon
Jersey City
07.1987 - 09.1997
- Provided accurate and appropriate information in response to customer
inquiries. Demonstrated mastery of customer service call script within specified timeframes. - Resolved customer complaints in a timely manner to maintain customer satisfaction.
Education
Some College (No Degree) - Business Administration
Rutgers University
New Brunswick, New Jersey, NJSkills
- Network troubleshooting
- Infrastructure management
- Report preparation
- Regulatory compliance
- Technical diagnostics
- Customer relationship management
- Performance monitoring
- Management skills
- Effective communication
- Team leadership
- Network performance analysis
- Complex problem solving
- Customer engagement
- Public speaking
- Leadership skills
- Work prioritization
Affiliations
Volunteer - Boys and Girls club
References
References available upon request.
Timeline
Senior Engineering Specialist
Verizon
09.1997 - 12.2025
Operations Supervisor
Verizon
07.1987 - 09.1997
Some College (No Degree) - Business Administration
Rutgers University