Devin Smalls
Operations Manager
North Charleston,SC
Summary
Experienced leader successful at reducing costs, increasing productivity and maximizing customer satisfaction. Exceptional leader with strong communication and conflict resolution abilities. 11 years of progressive leadership experience.
Overview
13
13
years of professional experience
Work History
Food Truck Manager
Xperience Kulture
North Charleston, SC
09.2019 - 12.2021
- Hired and supervised food truck prep cooks, cashiers and service window attendants.
- Planned daily menus and prepped food for service.
- Greeted customers, answered menu questions and responded to complaints.
- Trained food truck employees to follow established safety and hygiene standards.
- Calculated operating budget, set menu prices and worked with suppliers to stock inventory.
- Maintained employee records, prepared payroll and scheduled shifts.
- Monitored expenditures and identified areas to maximize budget and minimize costs.
Installation Supervisor
TCI Installations
North Charleston, SC
05.2015 - 08.2019
- Managed hiring for certain roles and actively coordinated talent management and recruitment.
- Monitored supply levels and identified cost-effective materials to reduce project expenses.
- Led and directed team of six project assignment in deadline-driven environment.
- Implemented systems to improve process efficiency and reduce project duration.
- Scheduled timelines of operations and work teams.
Lead Kitchen Manager
Black Bean
Charleston, SC
11.2012 - 03.2015
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
- Managed restaurant marketing, sales building and community involvement.
Sous Chef
Hominy Grill
Charleston, SC
06.2008 - 02.2012
- Produced revolutionary menu offerings to put establishments on local, regional and national map.
- Planned and directed high-volume food preparation in fast-paced environment.
- Prevented cross-contamination from utensils, surfaces and pans when cooking and plating meals for food allergy sufferers.
- Obtained fresh, local ingredients to lower grocery costs.
- Collaborated with vendors to source desired recipe ingredients while maintaining tight cost controls.
- Established and updated staff schedules and assignments to optimize coverage of peak times.
Education
No Degree - Organizational Leadership
Trident Technical College
Charleston, SCSkills
Budgeting
Cost controls
Workflow planning
Scheduling
Recruitment
Teamwork and Collaboration
Customer Service
Timeline
Food Truck Manager
Xperience Kulture
09.2019 - 12.2021
Installation Supervisor
TCI Installations
05.2015 - 08.2019
Lead Kitchen Manager
Black Bean
11.2012 - 03.2015
Sous Chef
Hominy Grill
06.2008 - 02.2012
No Degree - Organizational Leadership
Trident Technical College