Overview
Work History
Education
Skills
Timeline
Generic

Devin Smith

Lockport,NY

Overview

12
12
years of professional experience

Work History

Retail Assistant Manager

Archtelecom
11.2024 - Current
  • Liaised with retail manager to cultivate and maintain positive and uplifting work environment and family-centric culture.
  • Controlled store inventory and reviewed cash handling and operations reports.
  • Trained and developed new employees for ease of transition into team.
  • Exhibited excellent people skills during interaction with employees and customers.
  • Developed and implemented strategies to increase sales and profitability.
  • Modeled effective leadership to gain commitment to store goals and training to exceed industry standards.
  • Maintained, cleaned and organized store to provide positive shopping experience for customers and inspiring workplace for team members.
  • Acted as in-store sales leader and maintained strong presence on floor to build relationships with customers, support and develop team and increase revenue.
  • Handled customer service by dealing with complaints, organizing stock and answering customer questions.
  • Monitored and identified store losses or inconsistencies and implemented solutions to successfully achieve company goals.
  • Controlled operational compliance, safety and business standards to maximize efficiency and comply with corporate policy.
  • Trained employees in suggested selling and merchandising techniques to meet sales quotas.

Retail Sales Associate

Victra Verizon Wireless
05.2023 - 02.2024
  • Helped customers complete purchases, locate items, and join reward programs.
  • Answered questions about store policies and addressed customer concerns.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Provided exceptional services and pleasant shopping experiences to retail customers.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Developed strong rapport with customers and created positive impression of business.
  • Managed efficient cash register operations.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Conducted product demonstrations to highlight features and redirect objections to positive aspects.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Used in-store system to locate inventory and place special orders for customers.
  • Recommended complementary purchases to customers, increasing revenue.
  • Stocked merchandise, clearly labeling items, and arranging according to brand/device type

Sales Consultant

Cellular Sales Authorized Verizon Retailer
08.2021 - 01.2023
  • Ability to work in a team environment
  • Self-motivated and able to work both independently and as a collaborative team member
  • Obtaining a position where I can maximize my organizational and interpersonal skills and knowledge which will contribute to my years of experience, that will allow me to grow personally and professionally
  • Provide and maintain quality customer service and relations
  • Provide knowledge and promote product
  • Maintain a clean work environment
  • Participate in company meetings and calls
  • Daily inventory review and promotions
  • Develop new consumer and business accounts
  • Recommend changes in products and services
  • Stay current on the newest technology products and services
  • Use promotional methods such as phone calls, emails and social media to reach potential clients and build a long lasting business relationship with them
  • Discover customers’ needs and offer solutions to them through the companies services or products
  • Process orders in consumer and business accounts
  • Order device inventory for customers
  • Submit forms for customer promotion adjustments as needed

Coating/Spray Machine Operator

Candlelight Cabinetry
07.2016 - 11.2020
  • Applied coatings such as paint or varnish to various products such as doors, veneers, molding and whole cabinets
  • Prepared surfaces using sandpaper to sand or ground surfaces
  • Corrected imperfections and rough surfaces
  • Carefully cleanse product to remove dust and dirt, then covered portions of product with tape and paper
  • Sprayed products with paint or coating solutions
  • Used spray guns to coat wood, metal, and plastic
  • Used spray gun to apply touch ups
  • Filled the machine's tanks with a mixture of paints or chemicals, adding prescribed amounts of solution
  • Adjusted nozzles on the spray guns to obtain the proper dispersion of the spray
  • Held the guns to direct the spray onto the article
  • Checked the flow and viscosity of the paint or solution
  • Checked product for flaws, bubbles, or imperfections
  • Regulated the temperature and air circulation in drying ovens
  • Operated automated painting system
  • Added solvents or water to paint vessel
  • Tended to maintenance on equipment
  • Observed and adjusted gauges

Sales Associate

7 Eleven
06.2014 - 05.2016
  • Maintained daily operations to keep 7-Eleven stores operating smoothly
  • Kept a clean, safe environment for patrons
  • Rung customer purchases using electronic cash registers, and giving correct change. Additional duties consist of forecasting, ordering, and stocking merchandise throughout the store
  • Greeted customers and guided them in finding products they want to buy
  • Properly process returns and coupons while following the company's stated policy and procedures
  • Was punctual and accountable when arriving at work and closing out cash registers nightly
  • Attention to detail in stocking displays to company standards
  • Introduced customers to current discounts and offers within the store to promote both sales and brand awareness

Dishwasher/Food Prep

Canalside Cravings
01.2014 - 07.2014
  • Perform routine kitchen tasks
  • Follow the prep list created to plan duties
  • Label and stock all ingredients on shelves so they can be organized and easily accessible
  • Measure ingredients and seasonings to be used in cooking
  • Prepare cooking ingredients by washing and chopping vegetables, cutting meat, and other meal prep
  • Set up workstations and ingredients so that food can be prepared according to recipes
  • Undertook basic cooking duties, such as reducing sauces and parboiling food
  • Prepared simple dishes, such as salads and entrees
  • Maintained a clean and orderly kitchen by washing dishes, sanitizing surfaces, sweeping, moping and taking out trashes
  • Ensured that all food and other items are stored properly
  • Complied with nutrition and sanitation guidelines
  • Washed and sanitized all pans, utensils, and dishes
  • Unloaded dishes and utensils from dishwasher and put them away properly
  • Cleaned food prep stations and equipment

Education

G.E.D. -

Lockport Housing Authority
Lockport, New York
12.2013

Skills

  • Business development
  • Strategic selling
  • Orientation and training
  • Store operations
  • Employee scheduling
  • Project estimation
  • Pressure control
  • Paint application
  • Material selection

Timeline

Retail Assistant Manager

Archtelecom
11.2024 - Current

Retail Sales Associate

Victra Verizon Wireless
05.2023 - 02.2024

Sales Consultant

Cellular Sales Authorized Verizon Retailer
08.2021 - 01.2023

Coating/Spray Machine Operator

Candlelight Cabinetry
07.2016 - 11.2020

Sales Associate

7 Eleven
06.2014 - 05.2016

Dishwasher/Food Prep

Canalside Cravings
01.2014 - 07.2014

G.E.D. -

Lockport Housing Authority

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