Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Devin Springer

Brockton,MA

Summary

Experienced customer service professional with a strong background in technical support and troubleshooting. Known for improving client satisfaction through clear communication, effective problem-solving, and a focus on building lasting relationships. Skilled in leading technical teams and driving projects to successful, on-time completion. Combines in-depth technical expertise with a collaborative approach to resolve complex issues efficiently. Consistently recognized for boosting team performance and upholding high operational standards.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Technical Supervisor

Boston Business Technology
05.2020 - Current
  • Worked closely with team members on day-to-day tasks and helped troubleshoot issues to keep things running smoothly.
  • Boosted customer satisfaction by quickly handling technical problems and delivering outstanding support.
  • Learned and used a variety of technical tools and systems to stay efficient and organized.
  • Collaborated with the team to make sure our work met quality standards.
    Took part in team problem-solving sessions to tackle operational challenges together.
  • Stayed up to date with industry best practices and new technologies through ongoing learning.
  • Used strong problem-solving skills to quickly find the root cause of technical issues and put solutions in place to help prevent them from happening again.

Customer Service Engineer

RISO Inc.
02.2019 - 05.2020
  • Helped customers by quickly resolving technical issues, making sure they had a smooth and positive experience.
  • Took the lead in troubleshooting problems, finding and fixing product issues to make the process faster and more effective.

Cashier/Recovery Clerk

Bj's Wholesale Club
09.2018 - 01.2019
  • Responsibilities require accurate and rapid processing of member purchases.
  • Verifying memberships, scanning merchandise and accepting various forms of tender.
  • Clean and comply with sanitation and safety standards.

Cashier

Home Depot
06.2016 - 11.2016
  • Process checkout and/or return transactions, as well as monitor and maintain the self-checkout area.

Education

Associate of Technology - Computer And Network Technology Program

Porter And Chester Institute
Canton, MA
11-2018

High School Diploma -

Brockton High School
Brockton, MA
06-2015

Skills

  • Hardware troubleshooting
  • Schedule management
  • Client relationship building

A

  • Study and application of operating systems, including installing, configuring, upgrading, diagnosing, and troubleshooting PC and network operating systems

Microsoft Operating Systems

  • Installing, configuring, and troubleshooting operating systems from Microsoft
  • Introduction of administrator functions, monitoring, and optimization of these operating systems

Desktop Support

  • Practical application of help desk applications, including data entry, problem documentation, problem resolution, dispatching, and report generation, handling customer service calls, and diagnosing problems over the phone

Network

  • Study and application of network infrastructure, including TCP/IP protocol suite, the OSI model, topologies, network hardware, and network clients
  • Introduction to the use, configuration, and manipulation of various network monitoring tools, hardware configurations, and cabling techniques

RISO Technical Certification

  • Certified to service RISO SF, MF, MH, FW, GD, FT, and GL products and accessories

Epson Technical Certification

  • Certified to service Epson Workforce products and accessories

Xerox Technical Certification

  • Certified to service Xerox AltaLink Products and accessories

Fiery Certification

  • Certified to work on Fiery products

Certification

  • Certified RISO Technician
  • Certified Epson Technician
  • Certified Xerox Technician
  • Fiery Certified Professional

Timeline

Technical Supervisor

Boston Business Technology
05.2020 - Current

Customer Service Engineer

RISO Inc.
02.2019 - 05.2020

Cashier/Recovery Clerk

Bj's Wholesale Club
09.2018 - 01.2019

Cashier

Home Depot
06.2016 - 11.2016

Associate of Technology - Computer And Network Technology Program

Porter And Chester Institute

High School Diploma -

Brockton High School

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