Devin Springer
Brockton,MA
Summary
Experienced customer service professional with a strong background in technical support and troubleshooting. Known for improving client satisfaction through clear communication, effective problem-solving, and a focus on building lasting relationships. Skilled in leading technical teams and driving projects to successful, on-time completion. Combines in-depth technical expertise with a collaborative approach to resolve complex issues efficiently. Consistently recognized for boosting team performance and upholding high operational standards.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Technical Supervisor
Boston Business Technology
Plymouth, MA
05.2020 - Current
- Worked closely with team members on day-to-day tasks and helped troubleshoot issues to keep things running smoothly.
- Boosted customer satisfaction by quickly handling technical problems and delivering outstanding support.
- Learned and used a variety of technical tools and systems to stay efficient and organized.
- Collaborated with the team to make sure our work met quality standards.
Took part in team problem-solving sessions to tackle operational challenges together. - Stayed up to date with industry best practices and new technologies through ongoing learning.
- Used strong problem-solving skills to quickly find the root cause of technical issues and put solutions in place to help prevent them from happening again.
Customer Service Engineer
RISO Inc.
Woburn, MA
02.2019 - 05.2020
- Helped customers by quickly resolving technical issues, making sure they had a smooth and positive experience.
- Took the lead in troubleshooting problems, finding and fixing product issues to make the process faster and more effective.
Cashier/Recovery Clerk
Bj's Wholesale Club
Stoughton, MA
09.2018 - 01.2019
- Responsibilities require accurate and rapid processing of member purchases.
- Verifying memberships, scanning merchandise and accepting various forms of tender.
- Clean and comply with sanitation and safety standards.
Cashier
Home Depot
Brockton, MA
06.2016 - 11.2016
- Process checkout and/or return transactions, as well as monitor and maintain the self-checkout area.
Education
Associate of Technology - Computer And Network Technology Program
Porter And Chester Institute
Canton, MA11-2018
High School Diploma -
Brockton High School
Brockton, MA06-2015
Skills
- Hardware troubleshooting
- Schedule management
- Client relationship building
A
- Study and application of operating systems, including installing, configuring, upgrading, diagnosing, and troubleshooting PC and network operating systems
Microsoft Operating Systems
- Installing, configuring, and troubleshooting operating systems from Microsoft
- Introduction of administrator functions, monitoring, and optimization of these operating systems
Desktop Support
- Practical application of help desk applications, including data entry, problem documentation, problem resolution, dispatching, and report generation, handling customer service calls, and diagnosing problems over the phone
Network
- Study and application of network infrastructure, including TCP/IP protocol suite, the OSI model, topologies, network hardware, and network clients
- Introduction to the use, configuration, and manipulation of various network monitoring tools, hardware configurations, and cabling techniques
RISO Technical Certification
- Certified to service RISO SF, MF, MH, FW, GD, FT, and GL products and accessories
Epson Technical Certification
- Certified to service Epson Workforce products and accessories
Xerox Technical Certification
- Certified to service Xerox AltaLink Products and accessories
Fiery Certification
- Certified to work on Fiery products
Certification
- Certified RISO Technician
- Certified Epson Technician
- Certified Xerox Technician
- Fiery Certified Professional
Timeline
Technical Supervisor
Boston Business Technology
05.2020 - Current
Customer Service Engineer
RISO Inc.
02.2019 - 05.2020
Cashier/Recovery Clerk
Bj's Wholesale Club
09.2018 - 01.2019
Cashier
Home Depot
06.2016 - 11.2016
Associate of Technology - Computer And Network Technology Program
Porter And Chester Institute
High School Diploma -
Brockton High School