Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
19
19
years of professional experience
Work History
Commercial Vehicle Center Parts Advisor
Sarasota Ford
Sarasota, Florida
07.2024 - Current
Trained new staff on customer service protocols and product knowledge.
Maintained accurate records of all parts orders, returns, and exchanges.
Generated reports outlining sales figures, return rates, and inventory levels.
Managed inventory, ordered parts and recorded parts transactions through dealer management system software and trained other team members to use software proficiently.
Analyzed customer requirements and identified appropriate solutions to meet their needs.
Collaborated with team members to develop strategies for increasing sales revenue.
Communicated effectively with vendors regarding special orders, returns, and discounts.
Monitored backorders and expedited delivery when possible.
Prioritized and maintained high-volume of fast-paced parts inquiries and orders, kept meticulous records, and met or exceeded sales goals in reporting months.
Advised retail, wholesale and internal automotive parts customers in parts selection, immediately expedited out-of-stock parts and supplied parts to requestors promptly.
Inspected returned parts to determine if they were eligible for exchange or refund.
Reviewed catalogs and computer databases to search and locate correct parts for customer vehicles according to make, model, and year.
Optimized team effectiveness by personally working with new hires regarding compliance, sales and service standards.
Communicated product expertise and department process improvements to meet organizational goals.
Performed quality control inspections on parts and packaged parts.
Built strong, professional relationships through identification of client needs.
Collaborated with other members of sales team to reach targets.
Communicated effectively with clientele to maintain customer satisfaction and loyalty.
Wearhouse Coordinator
Sarasota Ford
Sarasota, Florida
09.2023 - 07.2024
Coordinated daily warehouse operations to ensure efficient workflow and inventory management.
Managed shipping and receiving processes to maintain accurate stock levels.
Trained new staff on safety protocols and best practices.
Resolved logistical issues by coordinating with suppliers and transportation teams effectively.
Managed daily operations of the warehouse including receiving, storing, sorting and dispatching goods.
Created spreadsheets, invoices and estimates with company SAP software to keep paperwork current and complete.
Documented actions by completing forms, reports, logs and records.
Identified potential issues that could lead to delays or errors in shipment processing and took corrective measures accordingly.
Coordinated with transportation companies for timely pickup and delivery of goods.
Led warehouse improvement initiatives to advance operational efficiencies.
Supervised a team of warehouse employees to ensure proper handling of materials from receiving to shipping areas.
Verified product inventory reports by comparing logs and reports and adjusting entries.
Utilized warehouse management system
Conducted cycle counts and annual inventories to reconcile stock discrepancies.
Monitored supply levels and reordered stock as necessary to avoid shortages or excess.
Prepared and maintained detailed records of inventory, shipments, and receipts for audit.
Planned workflow and assigned duties to maintain performance and accommodate fluctuating workloads.
Presented and explained work orders to team.
Wearhouse Operator
Sarasota Ford
Sarasota, Florida
09.2022 - 09.2023
Managed inventory levels using warehouse management systems.
Assisted in training new employees
Utilized scanners and RF devices for tracking purposes.
Monitored quality control processes
Implemented lean warehouse principles to reduce waste and improve operational flow.
Maintained accurate records of all goods received, shipped or transferred between warehouses.
Processed orders accurately, efficiently and within specified timeframes.
Fulfillment Specialist
Lowe's Home Improvement
Sarasota, USA
01.2022 - 09.2022
Provide friendly and professional customer service while responding quickly to customer and associate needs
Ensure merchandise is in good condition, accurately accounted for, and delivered to customers on-time
Pull merchandise safely for loading into delivery trucks and customer vehicles.
Use a variety of power equipment to load and unload customers, vendors, and inbound/outbound products.
Building Materials CSA
Lowe's Home Improvement
Sarasota, USA
05.2021 - 01.2022
Ensured all merchandise was accurately accounted for, properly stocked in correct bin location.
Processed exchanges, refunds, and customer transactions.
Assisted customers with questions and locating products.
Handled emails, inbound calls, and returning messages to customers.
Loader/Unloader
Lowe's Home Improvement
Sarasota, USA
03.2021 - 05.2021
Retrieved, loaded, and replenished merchandise to ensure an adequate supply to meet consumer demand.
Unemployed
None At This Time
08.2011 - 03.2021
ForkLift Operator
G&D Integrated
Decatur, USA
03.2011 - 08.2011
Operated forklifts to transport materials within warehouse environment.
Loaded and unloaded products from trucks using safe handling techniques.
Ensured safety procedures were followed when operating forklifts.
Specialist / Motor Transport Operator
United States Army
, USA
06.2006 - 09.2010
Coordinated logistics for mission readiness and equipment transportation.
Mentored junior staff in strategic planning and execution of missions.
Maintained positive working relationship with fellow staff and management.
Operated tactical vehicles during missions and training exercises.
Coordinated vehicle recovery operations in challenging environments.
Trained soldiers on safe vehicle operation and transport protocols.
Collaborated with team members to ensure mission readiness
Loaded, secured, and unloaded cargo according to established procedures.
Oversaw and checked proper loading and unloading of cargo on vehicles and trailers.
Ensured compliance with all applicable laws and regulations related to the transportation industry.
Adjusted load distribution as needed based on weight restrictions and road conditions.
Education
Some College (No Degree) - Public Safety Management, Concentration in Homelan
State College of Florida
Bradenton, FL
Skills
Logistics Management
Supply Chain Management
Warehouse organization
Team training
Process improvement
Logistics coordination
Warehouse Operations
Inventory Management
Team Leadership
Relationship building
Time management
Technical aptitude
Inventory auditing
Staff training
Problem-solving skills
Operations management
Parts department organization
Vendor relations
Technical acumen
Team collaboration
Employment Gap
08/01/11, 03/31/21, Explanation Provided Upon Request
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeContract Work
Work Location
HybridOn-SiteRemote
Important To Me
Career advancementWork-life balanceCompany CulturePersonal development programs401k matchStock Options / Equity / Profit SharingTeam Building / Company RetreatsPaid sick leavePaid time offHealthcare benefitsFlexible work hours
Timeline
Commercial Vehicle Center Parts Advisor
Sarasota Ford
07.2024 - Current
Wearhouse Coordinator
Sarasota Ford
09.2023 - 07.2024
Wearhouse Operator
Sarasota Ford
09.2022 - 09.2023
Fulfillment Specialist
Lowe's Home Improvement
01.2022 - 09.2022
Building Materials CSA
Lowe's Home Improvement
05.2021 - 01.2022
Loader/Unloader
Lowe's Home Improvement
03.2021 - 05.2021
Unemployed
None At This Time
08.2011 - 03.2021
ForkLift Operator
G&D Integrated
03.2011 - 08.2011
Specialist / Motor Transport Operator
United States Army
06.2006 - 09.2010
Some College (No Degree) - Public Safety Management, Concentration in Homelan