Devin Swygert

As a bartender I consistently and effectively:

• Provide exceptional customer service by greeting guests, taking orders, and delivering drinks in a timely manner, ensuring a positive experience.
• Follow specific recipes and measurements to craft a wide variety of beverages, from classic cocktails to signature drinks, ensuring consistency and quality in every order.
• Maintain bar cleanliness and organization, including stocking shelves, cleaning glassware, and ensuring the bar is fully stocked and operational.
• Perform opening and closing duties including balancing cash drawers ensuring proper handling of tips and gratuities.
• Work with team members to manage high-volume service during peak hours, maintaining efficiency without compromising quality.
• Resolve customer complaints or concerns in a professional manner, ensuring a positive resolution.

As a server I consistently and effectively:

• Deliver outstanding customer service, greet guests, take orders, and ensure all food and beverage requests are accurately fulfilled.
• Demonstrate extensive menu knowledge, making personalized recommendations based on guest preferences and dietary needs.
• Handle multiple tables at once, providing attentive service in a fast-paced environment while maintaining a positive and professional attitude.
• Collaborate with kitchen and staff to ensure timely, accurate, and high-quality service.
• Assist in maintaining a clean and welcoming environment
• Upsell menu items such as daily specials, beverages, and desserts, contributing to an increase in sales.
• Address customer concerns promptly and effectively, offering solutions that resulted in a positive guest experience.
• Support team efforts, helping colleagues with tasks such as drink refills, food delivery, and clearing tables.

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As a kitchen manager I consistently and effectively:

• Scheduled and received food deliveries, adhering to food cost and budget.
• Collaborated with front-of-house staff to ensure seamless communication between the kitchen team and cafe for optimal guest experiences.
• Improved kitchen efficiency by working on and implementing streamlined processes with the manager and owner.
• Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
• Reduced food waste by closely monitoring inventory levels and implementing proper food storage techniques.
• Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.

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