Devin Villarreal
Corpus Christi,Texas
Summary
Results-driven Healthcare Administrator with over 10 years of experience in operational management and patient-centered care. Improved clinic efficiency through targeted process enhancements and effective team leadership. Bilingual with expertise in financial management and compliance, committed to advancing organizational goals and promoting a collaborative culture.
Overview
11
11
years of professional experience
Work History
Clinic Administrator
Specialists for Health
Corpus Christi, TX
01.2026 - Current
- Provide overall leadership and administrative oversight for daily clinic operations, ensuring efficient workflows, regulatory compliance, and high-quality patient care.
- Manage and supervise multidisciplinary clinical staff, including medical assistants, nurses, and support personnel, while fostering a culture of accountability, teamwork, and patient-centered service.
- Oversee staffing, scheduling, performance management, employee coaching, training, and professional development initiatives.
- Ensure compliance with healthcare regulations, organizational policies, HIPAA requirements, and quality standards.
- Monitor clinic performance metrics, patient satisfaction scores, operational goals, and quality improvement initiatives.
- Coordinated patient care services and implemented process improvements to enhance efficiency and elevate patient experience.
- Supported physicians in optimizing clinical operations, enhancing provider productivity, improving patient access, and achieving quality outcomes.
- Managed budgets, allocated resources, oversaw supply inventories, maintained vendor relationships, and controlled operational expenditures.
- Collaborate with corporate leadership and healthcare providers to support strategic planning, growth initiatives, and organizational objectives.
- Lead interdisciplinary meetings and communicate organizational goals, policy updates, and performance expectations to staff.
- Handle patient concerns, resolve operational issues, and maintain a positive environment for patients, providers, and employees.
- Utilize healthcare administration best practices to improve clinic operations, revenue cycle performance, compliance, and overall organizational effectiveness.
Center Administrator
Conviva Care Solutions
Corpus Christi, USA
07.2024 - 01.2026
- Supervised daily operations of center front desk, ensuring efficient task delegation among staff.
- Represented work units at meetings or conferences to serve as liaison for requests or complaints.
- Conducted performance evaluations and recommended training programs for staff development.
- Created and implemented administrative processes and procedures to prioritize job tasks and establish personnel responsibilities.
- Read through contracts, regulations and procedural guidelines to verify comprehension and compliance.
- Monitored budget expenditures and prepared financial reports, enhancing management's financial oversight.
- Improved office organization by developing filing systems and customer database protocols.
- Managed travel arrangements and accommodations for executive staff and visiting clients.
- Facilitated communication between departments to support project completion and goal achievement.
- Prepared purchase orders for office supplies and maintained documents, files, and records.
- Implemented systems to track customer service requests, improving response times and client satisfaction.
- Streamlined office processes and procedures to boost profits and productivity and facilitate continuous improvements.
- Coordinated scheduling and logistics for staff meetings and corporate events.
- Liaised with customers, addressed inquiries, handled meeting requests and answered billing questions to provide outstanding customer care.
- Monitored payroll, credit card purchases and invoicing to prevent financial errors.
- Maintained accurate personnel files for all employees in accordance with applicable laws.
- Analyzed internal processes and recommended and implemented procedural or policy changes to improve operations.
- Analyzed operational processes and recommended improvements to enhance efficiency.
- Assisted with hiring new staff members, conducting interviews and providing orientation materials.
- Supervised administrative staff, delegating tasks and managing workload distribution.
- Developed training programs for new hires on policies, procedures, and job duties.
- Oversaw inventory management, including ordering office supplies and equipment maintenance.
- Generated monthly activity reports summarizing progress towards goals set by management.
- Ensured compliance with health and safety regulations within the office environment.
- Processed invoices received from vendors accurately in order to pay bills on time.
- Coordinated meetings and events, including scheduling rooms, arranging catering services, and preparing agendas.
- Processed payroll and managed employee records, ensuring compliance with legal requirements.
- Trained employees on best practices and protocols while managing teams to maintain optimal productivity.
- Planned and controlled budgets for contracts, equipment and supplies.
- Served as the primary point of contact for external stakeholders, including clients and partners.
- Coordinated with the IT department to resolve technical issues and maintain computer systems.
- Resolved conflicts between staff members or departments.
- Implemented strategies for improving patient safety measures throughout the facility.
- Explained policies, procedures and services to patients.
- Collaborated with other departments to coordinate health services across multiple facilities.
- Improved policies and procedures through development, implementation, revision and evaluation of new protocols.
- Utilized active listening and interpersonal communication skills to build professional relationships with patients, clinical staff and other stakeholders.
- Reviewed medical records for accuracy, completeness, and compliance with legal requirements.
- Coordinated weekly work schedules for department employees.
- Initiated employee evaluation process and recommended policy changes to help staff progress toward desired readiness goals.
- Managed compensation, insurance and vacation days within employee benefits programs.
- Scheduled meetings with employees to address concerns and grievances.
- Handled employee discipline and termination to address policy infractions.
- Encouraged open communications, promoting a positive and pro-employee work environment.
Business Office Manager
Surgicare of Corpus Christi
Corpus Christi, USA
08.2020 - 07.2024
- Oversaw daily operations of office staff, ensuring alignment with operational goals and enhancing team effectiveness.
- Enforce policies of the center and make sure all financial data and goals of the surgery center are met.
- Review patient charts and enter all surgical procedures into the database.
- Respond to regulatory agencies concerning record review and reporting.
- Review financial statements on a monthly basis.
- Assists Administrator with supervising non-medical functions of the facility's operation.
- Directs the hiring, selection, orientation, performance reviews and training of office personnel.
- Managed the completion and maintenance of employee personnel records.
- Performs human resources and payroll functions of the center.
- Follows employee health and other personnel and staffing policies.
- Ensures that administrative and accounting procedures are carried out to the satisfaction of requirements.
- Developed a comprehensive understanding of accounts payable processes.
- Reviews financial implications of all center-signed contracts including managed care and vendor contracts. Also maintains contract files.
- Facilitated communication between insurance companies and physician office staff, and managed relationships with subcontractors.
- Supervises all medical records activities in a manner consistent with the clinical needs of the center.
- Contributed as a member of the center's Performance Improvement (PI) / Risk Management committees and monitored PI and EDGE studies.
- Monitored staff levels in the billing office and front desk by evaluating current personnel and recruiting additional staff to meet practice needs.
- Assist Administrator with overall strategic planning of the Practice.
- Creates and maintains weekly/monthly mechanism for staff monitoring to assist with annual and bi-annual performance review.
- Maintains credentialing files for all doctors, nurses, and allied health professionals according to policy.
- Ensured precise coding of CPT and ICD-10 for compliance and reimbursement.
- Insurance verification, insurance updating and input, Medicare/ Medicaid managed care and commercial insurance.
- Insurance denials, appeals and adjustments, aging reports.
- Managed insurance and patient collections, achieving timely payments and minimizing outstanding receivables.
- Performs information privacy risk assessment and conducts related ongoing compliance monitoring activities in coordination with the practices other compliance and operational assessment functions.
- Works with the Administrator to develop and maintain appropriate consent forms, authorization forms, notice of privacy practices, business associate contracts and other documents required under HIPPA's Standards for Privacy of Individually Identifiable Health Information.
- Ensures compliance with the facility privacy policies and procedures and consistent application of sanctions for failure to comply with privacy policies for all members of the facility including staff, physicians, allied health, etc.
- Establishes and administers a process for receiving, documenting, tracking, investigating and taking action on all complaints concerning the facility's privacy policies and procedures.
- Oversees, directs, delivers or ensures delivery of, including the tracking of attendance, information privacy training for the practice and other appropriate parties.
- Initiates, facilitates and promotes activities to foster information privacy awareness within the practice and related entities.
- Reviews all information system-related security plans to ensure alignment between security and privacy practices.
- Cooperates with legal entities in any compliance reviews or investigations.
- Participates as a member of the facility quality committee/program.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Prepared and submitted monthly, quarterly and annual financial statements to inform decision-makers.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Communicated corporate objectives to various divisions to meet deadlines and adhere to company budgets.
- Established workflow processes, monitored daily productivity, and implemented modifications to enhance overall performance of personnel.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Insurance Coordinator
Coastal Bend Cancer Center
Corpus Christi, USA
10.2015 - 11.2019
- Insurance verification, insurance updating and input, Medicare/ Medicaid managed care and commercial insurance.
- Billed paper claims to secondary insurance and followed up with insurance for claim status updates.
- Insurance denials, appeals and adjustments, aging reports.
- Calculating drug cost and insurance allowed amounts, calculating treatment plans and times, reviewing treatment orders, ICD-10 coding.
- Compiled accounts receivable reports to manage financial status, processed payment postings, and reviewed end-of-month financial reports.
- Executed data entry processes to ensure timely information updates., answering calls, accepting payments, setting up payment arrangements.
- Counseled patients on treatment plans and costs, assisted with foundation applications to secure financial support.
- Entering office, hospital and treatment charges.
Education
Associate of Applied Science - Registered Nursing
Del Mar College
Corpus Christi, Texas08-2026
High School Diploma -
W.B. Ray High School
Corpus Christi, TexasSkills
- EMR proficiency
- Healthcare administration
- Patient care
- Regulatory adherence
- Financial compliance
- Coding compliance
- Quality assurance
- Quality improvement
- Revenue cycle management
- Financial oversight
- Financial strategy
- Financial forecasting
- Revenue optimization
- Operations management
- Process optimization
- Staff management
- Team management
- Talent management
- Employee training
- Staff development
- Staff training
- Employee recruitment
- Appointment scheduling
- Healthcare events
- Organizational compliance
- Organizational leadership
- Stakeholder engagement
- Operational metrics
- Supply coordination
- Microsoft proficiency
- Medical billing
- Patient management
- Compensation management
- Continuous feedback
- Performance assessment
- HIPAA regulations
- Supplier management
- Financial forecasting
Languages
- English
- Spanish
Timeline
Clinic Administrator
Specialists for Health
01.2026 - Current
Center Administrator
Conviva Care Solutions
07.2024 - 01.2026
Business Office Manager
Surgicare of Corpus Christi
08.2020 - 07.2024
Insurance Coordinator
Coastal Bend Cancer Center
10.2015 - 11.2019
Associate of Applied Science - Registered Nursing
Del Mar College
High School Diploma -
W.B. Ray High School