Kelly Larca
Woodbury,MN
Summary
Experienced healthcare professional with a strong background in clinical operations and team leadership. Proficient in benefits administration and regulatory compliance, focused on improving patient care and workflow efficiency. Dedicated to maintaining secure records and fostering a compliant work environment.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Clinic Administrator
Collins Aerospace, Premise Health
Burnsville, MN
10.2024 - Current
- Designed and streamlined workflows for respiratory clearances and injury management, ensuring precise documentation, efficient referral processes, and timely follow-up to support workplace safety and regulatory compliance.
- Maintains comprehensive, secure records in Cority, enhancing data accuracy, facilitating audits, and supporting clinical decision-making.
- Coordinated with external agencies such as Minnesota Occupational Health, managing referral documentation, confirming appointment details, and ensuring continuous care for employees.
- Manages injury cases and schedules follow-up visits.
- Lead for the audiology program and responsible for scheduling and coordinating all audiological assessments, including employee fit testing, in partnership with Med Compass.
- Manages vision screening program, scheduling and conducting all employee eye exams, maintaining high compliance standards and timely evaluations.
- Maintained a well-organized, compliant clinical environment through equipment calibration, supply management, and adherence to safety protocols.
Human Resources Specialist
MATDJ Design
Woodbury, MN
07.2021 - 08.2024
- Responsible for managing data, including processing workflow changes in the HR system (Workday), conducting data audits, and implementing correction workflows.
- Actively communicates with and supports employees, providing information on HR policies, practices, key HR programs, and benefits.
- Navigates and assists in resolving employee issues, taking lead on employee relations initiatives and investigations to foster a positive and fair work environment.
- Collaborates with management to implement HR processes and associated activities, covering Benefits/LOA, Compensation, Talent Management, and Talent Acquisition.
- Provides Human Resources advice, support, consultation, and guidance, applying HR policies and processes, to assigned business units and employees.
Supervisor Call Center
Mystic Lake Casino Hotel
Prior Lake, MN
07.2016 - 03.2021
- Supervised 32 Call Center employees in providing excellent customer service to callers requiring assistance with hotel reservations and quality issues.
- Successfully reduced personnel turnover by 37% through development and implementation of performance evaluations.
- Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
- Elevated operational efficiency by creating and leading comprehensive staff training program, including development of focused training manuals. In charge of training all new employees, initiative resulted in improved service quality, heightened customer satisfaction, and enhanced team performance.
Team Captain, Clinic Review Pharmacy Technician
Aerotek- Prime Therapeutics
Eagan, MN
12.2015 - 12.2016
- Responsible for reviewing and documenting requests on both claims processing system and internal Request Tracking Database within predetermined timelines.
- Assisted in communications between clients and Prime Therapeutics regarding policies and procedures surrounding coverage of non-formulary medications and UM processes. (This communication includes client's customer service representatives, groups/plans, pharmacy, and physician offices).
- Entering approval records (e.g., prior authorization overrides) at drug-specific level to ensure appropriate claims will be adjudicated.
- Selected as team captain to train ten employees on a newly implemented CMM software system based on experience, quick assimilation, and understanding of system requirements.
Patient Representative / Trainer
Fairview Corporate
Saint Paul, MN
12.2010 - 10.2015
- Assisted in training twelve employees on current business systems, including Epic, Oracle, My-Chart, Cisco phone systems, and Experian health insurance website.
- Communicated with primary care and other physicians for tasks such as obtaining medical records, pre-op testing results, and securing pre-op medical clearance.
- Scheduling, rescheduling, and canceling patient appointments, and managing provider schedules.
- Possess 8 years of experience with insurance carriers, demonstrating expertise in medical terminology, motor vehicle, and workman's compensation pre-authorize/pre-certification, FMLA, and CPT/ICD-9 codes.
Education
Bachelor of Science - Human Resource Specialist
University of Phoenix
Tempe, AZAssociate Business Management -
Rasmussen University
Eagan, MNSkills
- Epic EMR proficiency
- Team leadership
- Workflow optimization
- Regulatory compliance
- Employee relations
- Onboarding and orientation
Certification
- U.S Career Institute Certified Clinical Medical Assistant (CCMA) program, 02/01/26
- Certified Project Management, IAP Career College, 2024
- Certified Pharmacy Technician
- RDA Dental Assistant
Timeline
Clinic Administrator
Collins Aerospace, Premise Health
10.2024 - Current
Human Resources Specialist
MATDJ Design
07.2021 - 08.2024
Supervisor Call Center
Mystic Lake Casino Hotel
07.2016 - 03.2021
Team Captain, Clinic Review Pharmacy Technician
Aerotek- Prime Therapeutics
12.2015 - 12.2016
Patient Representative / Trainer
Fairview Corporate
12.2010 - 10.2015
Bachelor of Science - Human Resource Specialist
University of Phoenix
Associate Business Management -
Rasmussen University