Devin Watt
Chicago,IL
Summary
Highly motivated and versatile professional with extensive experience in customer service, education, and administrative support. Proven track record of career progression and promotion, showcasing a strong ability to adapt and excel in dynamic environments. Skilled in managing daily operations, building relationships with clients and stakeholders, and ensuring superior customer satisfaction. Proficient in various software applications and dedicated to maintaining high standards of service quality and compliance. Adept at problem-solving, training, and development, with a keen eye for detail and a commitment to fostering positive client experiences.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Child Care Assistant
Tanti's Child Care
03.2018 - Current
- Supervision and Safety: Supervised free play and outdoor activities to ensure children's safety while promoting physical activity and exploration.
- Environment Maintenance: Maintained a clean and organized environment, ensuring safety and nurturing spaces for children.
- Meal Assistance: Assisted with meal preparation and feeding, adhering to children's dietary needs.
- Sanitization and Hygiene: Sanitized dishes, tabletops, toys, and frequently touched surfaces to prevent the spread of germs.
- Routine Management: Managed daily routines, including meal preparation, naptime, and activity setup, for efficient operations.
- Parent Communication: Built strong relationships with parents by providing regular updates and addressing concerns promptly.
- Educational Activities: Enhanced children's cognitive development with age-appropriate educational games and activities.
- Language Development: Supported early language development through storytelling, songs, and interactive conversations.
- Behavior Management: Observed and redirected behaviors to foster positive development and address areas needing improvement.
- Socialization Activities: Prepared group activities to enhance socialization, communication, and problem-solving skills.
- Vigilant Oversight: Ensured the safety and security of children aged 6 months to 12 years old with attentive supervision.
Production Support/Vocational Training Instructor
Chicago Lighthouse Industries
07.2015 - 08.2017
- Career Progression: Promoted from Print Room Operator & Customer Returns POC after 15 months.
- Daily Supervision: Planned, supervised, and coordinated daily activities of industries department employees.
- Vocational Training: Taught workplace skills to trainees referred by Department of Human Services.
- Payroll Management: Approved payroll and documented benefit time using ADP software.
- Project Printing: Utilized computer and publishing software for printing projects on various materials.
- Equipment Oversight: Managed daily operation of equipment including large-capacity inkjet printers, scanners, laminators, and cutters.
- Technical Support: Troubleshot technical problems and performed equipment maintenance as needed.
- Customer Service: Resolved customer issues, including product exchanges, refunds, and order/shipping discrepancies.
- Inventory and Financial Management: Monitored inventory and processed financial transactions using AccountMate accounting software.
RIN Data Entry Clerk (Contract)
The Chicago Lighthouse
03.2009 - 06.2015
- Career Progression: Promoted from Intern to Temp/On-call staff after 6 months, then to full-time after 5 months.
- Data Management: Input and reviewed DHS (Department of Human Services) client information in various formats.
- Customer Service: Interacted with DHS providers to ensure superior customer service.
- Compliance: Adhered to all DHS Recipient Identification Number (RIN) processing procedures and client information security standards.
- Technical Proficiency: Demonstrated high proficiency in databases and MS Office applications.
- Productivity: Met daily quotas for processing RIN requests.
- Special Projects: Performed special projects and worked overtime as needed.
Activities Instructor
Chicago Park District
06.2000 - 07.2008
- Progressed through roles: Promoted from Seasonal Recreation Leader to Permanent Recreation Leader and finally to Special Recreational Activities Instructor.
- Curriculum Development: Planned and implemented leisure activity course curricula.
- Training and Workshops: Conducted and attended workshops and in-service training seminars.
- Skill Demonstration: Demonstrated proper techniques and skills in specialty areas.
- Client Interaction: Worked with diverse clients including youth, adults, seniors, and people with disabilities.
- Administrative Duties: Performed general administrative tasks and routine record keeping.
- Building Management: Served as Key Holder, responsible for opening/closing the building and answering routine inquiries.
- Financial Handling: Assisted with course registration and managed financial transactions via cash, credit, or check.
Education
High School Diploma -
James H. Bowen High School
Chicago, IL06.2000
Skills
- CPR and First Aid training
- Strong computer skills
- Personable demeanor
- Engaged listener
- Accurate record-keeping
- Emergency procedures
- Safety awareness
- Cleaning, sanitizing, and housekeeping
- Food and snack preparation
- Facilitating special needs inclusion
- Activity planning
Certification
- First Aid and CPR (Adult and Infant) Issued by: NationalCPRFoundation
- Certificate of Completion, Basic Food Safety Program Issued by: eFoodHandlers
Timeline
Child Care Assistant
Tanti's Child Care
03.2018 - Current
Production Support/Vocational Training Instructor
Chicago Lighthouse Industries
07.2015 - 08.2017
RIN Data Entry Clerk (Contract)
The Chicago Lighthouse
03.2009 - 06.2015
Activities Instructor
Chicago Park District
06.2000 - 07.2008
High School Diploma -
James H. Bowen High School
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