Devin Wells
Leander,USA
Summary
Professional hardware support specialist with proven track record in troubleshooting, maintenance, and repair of computer systems and peripherals. Known for strong technical skills in diagnostics, system upgrades, and network configurations. Collaborates effectively within team environment and adapts well to shifting demands. Reliable problem solver focused on achieving tangible results.
Overview
13
13
years of professional experience
Work History
Hardware Support Technician
FLASH Parking
Austin, TX
12.2021 - Current
- Consistently met or exceeded the recommended daily case‑completion targets of 30 cases
- Diagnosed hardware issues in parking systems, enhancing operational efficiency.
- Provided technical support for POS systems, ensuring minimal downtime.
- Collaborated with cross-functional teams to implement system upgrades and repairs.
- Streamlined hardware repair processes, reducing turnaround time for service requests.
- Trained junior technicians on troubleshooting techniques and best practices.
- Improved customer satisfaction by promptly addressing hardware issues and providing efficient solutions.
Operation Specialist
Marsh & McLennan Companies, Inc.
Austin, TX
11.2018 - 08.2021
- Collected, organized, and maintained company data and records within enterprise database systems, including CSI, Siebel, and BASYS.
- Streamlined operational workflows to enhance efficiency and reduce processing times.
- Developed and implemented standard operating procedures to ensure compliance with regulatory requirements.
- Exceeded daily case average of 25 per day.
- Completed insurance card processing ahead of established turnaround standards.
- Maintained a quality results of 95%, or better, of department goals.
- Received repeated client recognition for accurately completing complex renewals within strict time constraints.
Service Coordinator
Discount Tire
Cedar Park, TX
06.2013 - 10.2018
- Maintained and serviced equipment to ensure reliability, safety, and optimal performance.
- Optimized workflow productivity to ensure service requests were completed within 15 minutes.
- Coordinated service schedules to optimize workflow and enhance customer satisfaction.
- Managed workflow of team to maintain optimum levels of communication and motivate members to complete vehicle requests quickly to surpass customer satisfaction.
Education
Bachelor of Science (BS) - Information Systems: Data Networking
Liberty University
Lynchburg, VA05-2019
Skills
- Operating system support
- Remote support
- Network configuration
- Hardware Troubleshooting
- Software Troubleshooting
- System Maintenance
- Software Installation
- Incident Resolution
Languages
English
Native or Bilingual
Software
HTML & CSS
Python
Django
Javascript
Timeline
Hardware Support Technician
FLASH Parking
12.2021 - Current
Operation Specialist
Marsh & McLennan Companies, Inc.
11.2018 - 08.2021
Service Coordinator
Discount Tire
06.2013 - 10.2018
Bachelor of Science (BS) - Information Systems: Data Networking
Liberty University