ALLEN MADDOX
Atlanta
Summary
Offering strong problem-solving abilities and keen interest in computer hardware and software troubleshooting. Brings solid foundation in technical support and quick ability to learn and adapt to new technologies. Ready to use and develop troubleshooting and hardware repair skills in a System administator role.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Tier 3 Technical/Hardware Support Technician
Community Loans of America
12.2023 - Current
- Resolved hardware issues to ensure seamless operation of computer systems.
- Provided technical support for maintaining optimal device performance.
- Assisted users with troubleshooting to improve hardware functionality.
- Improved system efficiency by repairing and upgrading hardware components.
- Enhanced user experience with prompt and effective technical support.
Helpdesk Analyst
Community loans of America
09.2022 - Current
Field technician
Compucom / Truist
01.2022 - 09.2022
Tier 2 technician
Mercedes Benz USA
11.2021 - 01.2022
Store Manager
Lidl North Druid Hills
01.2021 - 12.2021
Generation USA
08.2021 - 10.2021
Assistant Store Manager
Quik Trip
01.2014 - 01.2021
Education
Google IT Support Certification -
Coursera
12.2021
High School Diploma -
Pebblebrook Highschool
Austell, GA01.2011
Skills
- IT Support
- Installation of computer systems
- Microsoft windows and office
- Technical coordination
- Operating system support
- Hardware installation
- Hardware maintenance
- Asset management
- Computer hardware troubleshooting
- IT service management
- Teamwork and collaboration
- Customer service
- Attention to detail
- Problem-solving abilities
- Excellent communication
- Linux operating system
Certification
- CompTIA Certification
Timeline
Tier 3 Technical/Hardware Support Technician
Community Loans of America
12.2023 - Current
Helpdesk Analyst
Community loans of America
09.2022 - Current
Field technician
Compucom / Truist
01.2022 - 09.2022
Tier 2 technician
Mercedes Benz USA
11.2021 - 01.2022
Generation USA
08.2021 - 10.2021
Store Manager
Lidl North Druid Hills
01.2021 - 12.2021
Assistant Store Manager
Quik Trip
01.2014 - 01.2021
High School Diploma -
Pebblebrook Highschool
Google IT Support Certification -
Coursera
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