Devin Wright
Yorkville,IL
Summary
- Information Technology Specialist
- Technically sophisticated professional with experience delivering high quality support by troubleshooting overall hardware, software, and network connectivity issues, while maintaining maximum end-user satisfaction.
- Skilled in analyzing impact, complexity, and urgency of issues reported by customers in an efficient manner.
- Proficient at translating complex technical information into rationalized terms. Equipped with strong attention to detail and excellent communication, leadership, and training skills.
- Launched credit-card sized computer implementing hardware and game software for class showcase.
Overview
12
12
years of professional experience
Work History
Teacher
Heart of the Lamb Christian Academy
06.2024 - Current
- Designed detailed learning plans for struggling students based on test, homework and assignment records.
- Developed and implemented classroom routines to address varying student needs.
- Provided meaningful math instruction to improve math skills of children.
- Prepared and implemented lesson plans covering required course topics.
- Worked with staff members and teachers to design comprehensive and individualized plans to optimize student education.
Technology Consultant
Protiviti
09.2022 - 03.2024
- Collaborated with client SME's to strengthen company's data governance & privacy protocols.
- Resolved clients governance issues by troubleshooting there current privacy practices.
- Defined key areas of improvement in clients governance & privacy practices improving company's data protection across all resources.
- Drafted strategic business intelligence roadmap, complete with data governance policies and tactical information safeguards.
- Developed and implemented data governance policies and procedures.
Project Leader
ILT Home Security
08.2020 - 08.2021
- Managed and oversaw inventory of items needed for Security System, including, motherboard, resister, LED, breadboard, motion sensor, wires, buzzer, and ESP32 Board
- Created a flowchart to understand action needed
- Utilized input, process, and outcome to devise steps
- Utilized key steps to detect motion prior to process phase, which then went to output phase to sound alarm and trigger the LED.
Supplementary Instructor
Northern Illinois University
08.2016 - 05.2018
- Facilitated an intensive study skills class with 15 students over a 1-hour period, achieving a 10% increase in student retention
- Provided instruction in mathematic classes for undergraduate students, increasing student retention by 15%.
Computer Technician
Plano High School
08.2012 - 05.2014
- Refurbished PC systems and peripherals such as monitors, networking equipment, printers, and more.
- Used diagnostic tools to identify hardware failures and replace non-functional components.
- Linked computers to network and peripheral equipment.
- Tested and installed motherboards, processors, and graphics cards on desktops and laptops for corporate staff.
- Performed troubleshooting to correct computer hardware and software malfunctions.
- Established, repaired and optimized networks by installing wiring, cabling and devices.
Education
Bachelor of Science - Informational Technology & Networking
DeVry University
Chicago, IL08-2022
Skills
- IT Technical Support
- Hardware and software of Apple / Windows Operating Systems
- Microsoft Excel
- PowerPoint
- C
- Networking Operating Systems
- Linux
- Voice over IP (VoIP)
- Problem Solving
- Network Segmentation
- Communication skills
- Virtual Machines (VM)
- Wireshark
- VMware
Timeline
Teacher
Heart of the Lamb Christian Academy
06.2024 - Current
Technology Consultant
Protiviti
09.2022 - 03.2024
Project Leader
ILT Home Security
08.2020 - 08.2021
Supplementary Instructor
Northern Illinois University
08.2016 - 05.2018
Computer Technician
Plano High School
08.2012 - 05.2014
Bachelor of Science - Informational Technology & Networking
DeVry University
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