Jackie Ray Profit Jr
Florence,USA
Summary
Results-driven IT Technician with extensive experience in technical troubleshooting, recognized for significantly enhancing delivery efficiency and customer satisfaction in dynamic settings. Demonstrates a proven ability to effectively manage incoming support tickets, ensuring prompt resolutions and maintaining transparent communication with clients. Proficient in network troubleshooting, software installation, and hardware configuration, consistently driving operational improvements and user satisfaction. Committed to continuous learning and adept at quickly adapting to new technologies to provide exceptional tech support services.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Delivery Driver
Walmart/DDI Work/Spark Driver
Florence, United States
04.2020 - Current
- Walmart's Spark Driver offers grocery delivery for online shoppers with home or work drop-offs.
- Spark Driver platform offers drivers convenience, flexibility, and reliability for earning extra income.
- Curbside orders: Customers pick up curbside delivery orders inside the Walmart parking lot.
- Facilitated customer pick-up of express deliveries at local Walmart stores.
- Streamlined management of online orders due to common delivery methods.
- Handled demanding shopping and delivery orders efficiently within the Walmart Spark ecosystem.
- Enabled efficient home or workplace grocery deliveries through Walmart's Spark Driver.
Food Delivery Driver
Uber Eats
Florence, United States
04.2016 - Current
- Offered food delivery driver solutions in major U.S. cities such as Austin, Boston, Chicago, and more.
- Performed timely and accurate food pickups from a range of restaurants.
- Ensured efficient and professional delivery of food orders to residences and offices.
- Maximized efficiency by leveraging the Uber Eats app GPS for optimal delivery routes.
- Helped customers by efficiently accepting and processing orders through Uber Eats app.
- Transported food items to customer locations safely, choosing between bicycle and car.
- Prepared food items for seamless delivery by packaging them in secure bags or boxes.
- Established consistent communication with customers during delivery.
- Navigated to pick-up and delivery locations using map and GPS systems with efficiency.
- Kept a clean driving record while adhering to responsible driving practices.
- Demonstrated superior driving abilities to guarantee safe and timely food deliveries.
- Accommodated changing conditions by altering delivery routes.
- Ensured food safety during deliveries by adhering to food handling protocols.
Food Delivery Driver
ASAP Inc/ASAP
Florence, United States
03.2023 - 08.2023
- Connected restaurants and guests through an app-based platform.
- Designed an on-demand delivery platform tailored by hospitality professionals.
- Relay customer concerns and suggestions to company leaders.
- Engaged customers via phone and in-person interactions.
- Transported meals to specified locations.
- Operated delivery vehicle safely and efficiently.
- Delivered exemplary customer service.
- Captured customer orders accurately.
- Chose efficient routes adhering to delivery instructions, ensuring timely completion.
- Safely operated delivery vehicle adhering to traffic laws and company policies.
- Worked with team members and customers to address delivery issues.
- Delivered food orders swiftly and precisely to customers' doorsteps, guaranteeing unparalleled customer satisfaction.
- Worked with restaurant staff and delivery drivers to ensure smooth operations.
- Displayed excellent navigation skills and knowledge of local roads, reducing delivery times.
PC Technician
TEKsystems/OctaPharma
Florence, United States
11.2020 - 11.2020
- Installed and managed desktop and laptop systems.
- Handled software, system applications, and upgrade installations.
- Diagnosed and solved intricate problems.
- Handled multiple device setups to ensure proper configuration.
- Upgraded hardware by transitioning existing data to new machines.
- Implemented and administered infrastructure services such as FTP, IIS, DNS, DHCP, GPOs.
- Assess user requirements for business applications.
- Researches alternatives and proposes solutions.
- Manages hardware and software system setup, meeting necessary specifications.
- Produced thorough documentation for desktop applications.
- Collaborated with hardware and software vendors to confirm timely product delivery.
- Evaluated hardware and software for standardization.
Education
Certificate - Google IT Support Professional
Coursera Inc
Florence, SC03.2021
Certificate - CDL Training Program
Palmetto Training Inc
Timmonsville, SC06-2006
High School Diploma - Air Force ROTC
West Florence High School
Florence, SC05.2004
Skills
- Technical Troubleshooting
- Proficient in Programming Languages
- Network Administration
- Cybersecurity Management
- Proficient in Technology
- Data-Driven Problem Solving
- Clear Communication
- Effective Team Collaboration
- Meticulous Attention
- Flexibility in Changing Environments
- Effective Communication
- Maintained Clean Driving Record
- Collaborative Teamwork
- Client Engagement
- Professional Demeanor
- Strong Written Communication
- Client Engagement Strategies
- Consistently Reliable
- Advanced Problem-Solving
- Adaptability
- Software Installation Oversight
- System Security Enhancements
- Performance Optimization
- Software Debugging
- Equipment Setup
- Peripheral Component Repair
- Virtualization Solutions
- Data Retrieval Expertise
- System Software Maintenance
- Incident Response Coordination
- IT Technical Support
- Technical Application Support
- Disaster Recovery Planning
- Network Diagnostics
- Technical Documentation
- Software Setup
- Mobile Fleet Oversight
- Cyber Risk Administration
- IT Helpdesk Operations
- Desktop Troubleshooting Expertise
- IT Asset Oversight
- Mobile Device Management
- Technical Support Management
- Network Management
- Software Deployment Oversight
- Inventory Management Systems
- Device Maintenance
- OS Configuration Management
- Audio-Visual Equipment Management
- Network Protection
- System Server Maintenance
- Wireless Network Management
- Data Management
- Virtual Technical Support
- System Management
- ITIL Framework Implementation
- User Training Facilitation
- Technical Support Coordination
- Technical Troubleshooting
Certification
Google IT Support Professional Certificate, Google, 01/01/21
Personal Information
Date of Birth: 02/06/85
Ethnicity
African American
Timeline
Food Delivery Driver
ASAP Inc/ASAP
03.2023 - 08.2023
PC Technician
TEKsystems/OctaPharma
11.2020 - 11.2020
Delivery Driver
Walmart/DDI Work/Spark Driver
04.2020 - Current
Food Delivery Driver
Uber Eats
04.2016 - Current
Google IT Support Professional Certificate, Google, 01/01/21
Certificate - Google IT Support Professional
Coursera Inc
Certificate - CDL Training Program
Palmetto Training Inc
High School Diploma - Air Force ROTC
West Florence High School
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