Denard Williams
Kathleen
Summary
Dynamic professional with a proven track record at Total Wireless, excelling in customer service and sales. Leveraging strong technical troubleshooting skills and effective communication, I consistently exceeded sales goals and enhanced customer satisfaction. My empathetic approach and problem-solving abilities drive successful outcomes in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Delivery Driver
Walmart
Warner Robins
11.2024 - Current
- Received daily delivery instructions and route assignments from dispatch.
- Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
- Provided excellent customer service by answering inquiries about products or services being delivered.
Technical Support Representative
ADT
12.2022 - 01.2024
- Utilized remote access tools to connect remotely with customers' systems when necessary.
- Analyzed data from customer surveys to identify trends in customer needs and requests.
- Troubleshot customer inquiries related to software and hardware issues.
- Provided technical assistance to customers through phone, email and chat support.
Sales Manager
Total Wireless
03.2021 - 12.2022
- Oversaw management and implementation of new revenue strategies, sales initiatives and customer engagement tactics to increase market share
- Tracked monthly sales to generate reports for business development planning
- Streamlined new market entry processes by developing and implementing forecast order system
- Exceeded sales goals and improved profitability by aligning sales strategies and business plans with market trends.
Customer Service Representative
Total Wireless
03.2020 - 03.2021
- Handled customer complaints and escalated issues according to procedures.
- Configured and tested new hardware and software.
- Troubleshot issues on device-specific problems, network performance, and internet connectivity.
- Conducted customer service recoveries using technical knowledge and business skills.
- Supported customers and colleagues with catered technical advice.
- Interpreted and communicated customer issues through internal case tracking system.
Education
Some College (No Degree) - Business Management
Central Georgia Technical College
Warner RobinsSkills
- Customer Service
- Time management
- Communication skills
- Technical troubleshooting
- Sales
- Troubleshooting and assistance
- Empathy
- Active Listening
- Technical knowledge
- Problem Solving
Timeline
Delivery Driver
Walmart
11.2024 - Current
Technical Support Representative
ADT
12.2022 - 01.2024
Sales Manager
Total Wireless
03.2021 - 12.2022
Customer Service Representative
Total Wireless
03.2020 - 03.2021
Some College (No Degree) - Business Management
Central Georgia Technical College
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